|
|
|
|  
ON THE HORIZON AT WILKINS HD
May 24th (Saturday) and May 25th (Sunday), the Official Harley-Davidson Demo Truck will be landing in Barre, Vermont. 13 different models for you to ride! Brought to you courtesy of Wilkins Harley-Davidson!
| |
|
|
All feedback, positive or negative, is appreciated. You help us make Wilkins Harley-Davidson a better dealership. | |
|
|
"I felt as if they were family, helping me buy a harley. I will never go any were else. They are the best around at what they do from sales, parts, apparel. They took the time, and I mean time, all day to help me and my wife with are needs. Thanks so much for everything. Youre new and now life long customers. Mike and Dee. :)"
|
|
By: mike & dee williston,VT
|
|
|
"I recieved word Wednesday that my father was going to die and that I should get home soon. I live in North Carolina and got on my bike to see him one last time. My wife called Wilkins and talked to John about needing my bike serviced when I got there. John was very helpful, we even tried to arrange to get some Harley's together so my dad Buster could see and hear the thump of a Harley one last time. My dad used to ride Harley's and bought them from Harry in the late 50's and 60's. My first introduction to Wilkins was when Buster brought me to the old shop some time ago. Harry remembered Buster and asked if he wanted to take one for a ride. To say I was impressed with the encounter would be an understatement. It took me a long time to get a Harley but the love my father had for them passed down to me. The ride home to North Carolina gave me time to think about a great dad and how every time I ride I know he is with me and even though we never rode together I still feel his love. He passed away early saturday with us around him. Now he is thundering down the gold highway on his Superglide. I just want to thank everyone at Wilkins for taking care of me during this time of need. This has been the best experience of any Harley Dealership I have been to, others can take lessons from your caring. God Bless.
Walter Farnham, North Carolina"
|
|
By: Walter Broadway,NC
|
|
|
"Great experience working with everyone at Wilkins HD. Everyone made you feel welcome and no one was pushy, which is a big plus in our book. Very informative about the bike and clothing. Great job! Would recommend anyone who is interested in a bike to go to Wilkins"
|
|
By: Jane North Pomfret,VT
|
|
|
"My total time spent with you was great. From the drinks to the cake to all the people that really care about what they do. I am glad that my first hog rolled off you floor with many years of my sevice to come. your new pal "
|
|
By: jared Fayston,WA
|
|
|
"We can't be more pleased with this whole buying experience! Everyone we dealt with was exceptional. Paula did great with our financing, Mike was awesome in helping us pick out the seat and backrest, Dennis eplained everything very well when we came to pick it up today. And Josh-he is great, helped me with the helmets, and today when i was in showed me coats, etc. John was incredible thru it all, we never felt any pressure, and all our questions were answered fully.The personal touches (like emails) are wonderful. You are all a great group of people and we look forward to alot of years of having a Harley!"
|
|
By: Barb and Charlie Granville,VT
|
|
|
"This whole experiance was top notch, first class from beginning to end. John spent the time with me to make my bike fit for me and everyone on down the line were great. I felt like a valued customer even though it was my first trip to Wilkins. A big thank you to all the staff at Wilkins Harley-Davidson."
|
|
By: Homer Waterbury,VT
|
|
|
"From start to finish, my buying experience was easier than I could have ever imagined it. I was particularly impressed with the promptness of response to all of my inquiries. When I initially filled out an application for financing and later when requesting quotes, I received a telephone response less than two minutes after completing each form online. Literally, less than two minutes. The sales staff was very patient and attentive as I continued to send inquiries through e-mail, and at no time did I feel pressured or rushed.
I was also very impressed with the ease of financing. Wilkins was able to cater the loan to meet my needs. I was able to finance everything from the bike itself to the insurance and vanity license plates!
Often when dealing in the service industry one encounters customer service agents who say and do the right things, but their actions seem disingenuous. This was not the case at Wilkins. I felt that every staff member I dealt with had a genuine concern for my best interest. That made all the difference in the world.
"
|
|
By: Jason Burlington,VT
|
|
|
"I just purchased the new Cross Bones from Wilkins. The service, sales and overall experience are second to none! This is my 4th Harley and each time I work with Wilkins their staff goes out of their way to make the experience great! I could go to a dealership much closer but find that when I deal with the family at Wilkins they truly like what they do and back the product they sell! I definitely feel part of the Harley family! I would recommend them to anybody thinking of buying a Harley!!!"
|
|
By: Jason Hinesburg,VT
|
|
|
"Buying a MC at Wilkins is a great experience. Over the last year, I have visited almost every HD dealer within 150 miles of my home and Wilkins was the most impressive. It has a great staff to answer all questions and assist you without pressuring you to buy."
|
|
By: Rick North Creek ,NY
|
|
|
"CONGRATULATIONS to everyone at Wilkins Harley on your 2007 ranking! Its obvious that you care about your customers! As I told John last year, I had been to several dealers in the area. I feel like a number there in comparison to your store. Last year I wrote a letter to Harley acknowledging your dealership as the best I have ever been in or will ever be in. You can't teach or force the sincerity you get from Wilkins Harley (many places try). Thanks for always making my experience so memorable. I will be buying a motorcycle soon!"
|
|
By: Sam ,VT
|
|
|
"Hey Wilkins HD Team !
... on my tour through New England in the past weeks (was our vacation) - as always - I tried to meet and see as many Harley-Davidson dealerships as I can. They are mostly different to ours in Germany anyhow and mostly you can see some parts and stuff we dont have here. But parts, bikes and stuff ... this is not all - there is something more to "get in touch with" and this is service.
I have by far visited a lot of dealers all over the US in the past years, of course the same in Germany and in other parts in Europe so far and always you compare those to each other. I realized that real size of a dealership at Harley-Davidson is not the store dimensions, but the customer service and relationship. And that is something I was experiencing in a way when I entered Wilkins Harley-Davdison as I never had it before.
There was a very nice gentleman at the desk in the middle who took care of all my company that morning from 1st minute we entered until we left - he offered us coffee, we got some pins and he was there for all the questions in any case we had. I am very thankful to this ! Walking around in the store made us see that anybody acted like him ! Customer service seemed to be in the blood of anyone working in there ! Guys you were doing really, really great and overwhelmed us !
Your treasure sure is to turn a customer relationship to a friendship - and you know more than any dealer else on how to do that. Keep that secret guys and you will find yourself always on top of dealers in the world. Sad Germany is not around the corner to be part of those lucky ones in your store.
I wish you all the best for the future - to anybody else out there: if you ever can stop at WILKINS => just do it ... and you never will forget about that - promise !
Ride free
Alexander Niwek, Germany"
|
|
By: Alexander ,XX
|
|
|
"Hi John,
I'm writing to give you an update on the upgrade to
the IDS (Isolated Drive System) on my 2007 Road King.
First, overall, the difference is dramatic and I now have a usable 5th
gear!!!
As advertised, the bike runs much smoother through all of the gears. In
1, 2, 3, 4, & 6, I never really noticed any vibration nor noise - until
I had the IDS installed and could compare. The IDS sprocket is
significantly better! It is especially noticeable in acceleration from
lower RPM's. Before the bike would lug and you would feel the stutter
throughout the entire bike. With IDS - Gone!! Smooth acceleration
throughout almost all RPM's. At steady travel, again, the bike is MUCH
smoother - even at the lower RPM's. For example, in 4th gear, I can ride
down as low as the low 30's where before the bike would lug and surge.
Now for the original issue - the 5th gear clatter. I would love to say
it's gone completely however, due to the straight cut, I believe that
would be impossible. HOWEVER, it has dramatically been reduced (my
guesstimate is about 75%) and is almost unnoticeable. Certainly, it is
no longer an issue and now feel like I have regained another gear. I can
ride 5th from the 40's to the 70's and the bike is smooth and quiet.
Before, I felt like 5th was completely unusable at any speed.
So, overall, I am thrilled with the improvement and, even without the
5th gear clatter, is well worth the cost for the overall ride
improvement. With the 5th gear clatter issue, it is an absolute must and
worth every penny.
If you have any customers that would like to talk directly to me, please
pass along my contact info. I'm so pleased with the change, and with
Wilkins, that I'm willing to do what I can to help others.
Finally, I understand why you guys are #1 for Customer Service. Dennis
and Roger were incredibly helpful, and patient, with anything I asked or
needed. I also truly appreciate your understanding and willingness to
work with me on this. I know that this kind of stuff is not easy but you
really stepped up to make sure I was satisfied. Being 2.5 hours from
your dealership is not the most convenient but I can tell you, for sure,
that you have a loyal customer. I would tell anyone, despite the
distance, that it is worth buying and servicing the bike at Wilkins.
Thanks much for everything!!!!
Please feel free to contact me if you have any questions.
Thanks,
Paul Musto
Engineering Group Director
Cadence Design Systems
270 Billerica Rd.
Chelmsford, MA 01824
"
|
|
By: Paul ,MA
|
|
|
"I have never been into any type of dealership (new/used) where everyone was so genuinely nice and helpful. The staff at Wilkins made it possible for me to purchase a 2008 Sportster while my schedule was difficult. Ann was great at explaining to me the financing and warranty paperwork. John not only took the time to explain to me about my motorcycle and answer my question butdid something I have never even heard of from any dealership. John gave me his business card with his work number on it and then wrote his cell number and home number to call him if I had any questions or problems with my new HD. My experience at Wilkns was so unbelievable that I will never buy a HD from any other dealer, anywhere...
I also forgot to mention that they gave me the best price by quite a bit from the first VT Harley dealer I stopped at.
Top notch all the way
thank you
Ed Martin, St. Albans."
|
|
By: Edward St Albans ,VT
|
|
|
"Let me start by saying that I purchased 2 bikes from Wilkins this year and that fact alone speaks volumes about this first-class Harley dealership. My 1st experience was earlier in the summer when I purchased a used 1200C Sportster. I rode the bike all summer and decided to trade it in on a brand new '08 Road King Classic. With each purchase, the staff at Wilkins treated me with the highest level of professionalism and were excellent in everyway. I can't say enough about the folks at Wilkins and will be buying bikes from them for as long as I am able to ride. Check them out, you won't be dissapointed."
|
|
By: Tony Waitsfield,VT
|
|
|
"I just wanted to drop you a quick note. I stopped into your shop on my way home from the "Adirondack Rendezvous" ( a super ride ) and I wanted to tell you that your dealership has to be one of the best that I have visited so far. Although I did not buy anything at your shop, your staff were to say the least, GREAT! The cold drink of apple cider on a very hot day that was being passed out the day I was there was well appreciated.
Your dealership is run the way a dealership should be run, and I will return, and I will be on a shopping trip this time. I'll be in touch in the spring with my 'WISH LIST' new seat...etc. till then.
thank you
Robert Backman
P.S. I don't know how far your customers travel but you can add Yarmouth N.S. to the list."
|
|
By: Robert Yarmouth,NS
|
|
|
"After having travelled miles with a bungee corded saddlebag lid,the service dept was great to help us immediately get back on the road.We would also like to thank the rest of the staff, for helping us to find a campground. Thank You,and keep up your outstanding work.
Gil and Brenda Toronto, Ontario Canada"
|
|
By: Gil and Brenda Toronto,ON
|
|
|
"I had a wonderful buying experience when purchasing my 2008 Harley Softail Custom. Everyone associated with the dealership ....Barbara, John, Ann, Josh, Chris, and all the other good folks that I met, were genuinely concerned and interested in my satisfaction and in making the opportunity to serve me, the customer, their number one priority. Starting in 1991, this is my 4th new Harley that I've purchased, but because we live in Florida during the winter months (so I can ride year-'round), I've previously bought my new Harleys in Florida from Florida H-D dealerships. Never again!!! After experiencing the genuinely different and positive dealership of Wilkins and the family-owned emphasis on individualized attention, I'll never go back to being treated "like a number" in the big, high-pressure, "let's-meet-our-sales-quota" environment that I've seen at other H-D dealerships. I would whole-heartedly encourage anyone interested in a totally satisfactory sales, service, parts, accessories or motor clothes experience to visit Wilkins and you too will appreciate the difference that "family values" means when related to all aspects of motorcycling. "
|
|
By: Jeff Barre,VT
|
|
|
"I rented a Softail Deluxe from 3Aug -7 Aug. This was my first time renting. John and Peter were great to work with. They treated me like a long time customer, even though it was my first time in the dealership. Everything was explained clearly with no hidden fees or tricks. The bike was spotless when I picked it up. It ran great. Sorry it was so dirty when I returned it. John even gave me ideas of things and places to see. I will be back next year.
Thank you very much,
Jim Ensor"
|
|
By: Jim MONKTON,MD
|
|
|
"Eight girlzzzz on our yearly trip on motorcycles from Waterbury, Connecticut and of course we needed service. We all came in to get two bikes serviced. The person that helped us was so nice and he knew that this was one day of our vacation. And even though the dealership was a real nice place to hang around and shop, we did not want to spend the whole day there. So after some shopping at the dealership, we wanted to go to lunch and we were down one bike. None of the girls felt comfortable anough to ride another one of the girls. So the manager lent us his truck! We could not beleive it. There is no better customer service than that! We went off to lunch, some on bikes, some in the truck (of course we kept our helmets on when we were in the truck for laughs) and when we came back, bought some more clothes and went on our happy way! I was amazed at the customer service and boy are those bathrooms clean!!!!!"
|
|
By: Sarah (Witches & Bitches) Waterbury,CT
|
|
|
"Thank You so much for my 1st experience with Harley Davidson. Everything I'd heard about you folks at Wilkins is absolutely true! Everybody was friendly, helpful, and most importantly, made me feel like family. As a new HOG member, I'll gladly let folks around know how and who I got my New Low Rider.
Thanks Again! Ya gotta rider and customer for life!
Sam Conant"
|
|
By: Samuel Burlington,VT
|
|
|
"This is the nicest and cleanest HD dealer that my wife and I stopped at in New England. Josh was just fantastic as were all of the other members of the Wilkins Harley family. We will make this dealership one of our stops every year. Please keep up the family atmosphere.
James"
|
|
By: James Sorrento,FL
|
|
|
"Another dealer told me I couldn't get a 2007 1200 Sportster L in Pearl Green. You guys (John) not only told me I could get one, but, due to your excellent network of HD dealers found me one within a day. I was treated like gold and was impressed with every aspect of my purchase. Keep up the excellent work!!!!!!"
|
|
By: James Milton,VT
|
|
|
"What an exciting and pleasant company to purchase from!! Having myself been in the service industry for over 35 years, i can personaly rate them as excellent---- i find it hard to beleive there is any room for improvement. They have it all---great, no pressure and very patient sales, merchandise and financing team!! A family business that makes you feel like you are part of the family!! special thanks to jon, paula and josh!! "
|
|
By: william barre,VT
|
|
|
"Wilkins was great with me and the Indian I had they did a lot of service work for me they were a great help to me. Barb, John and Brooke were great in helping me pick out my new bike. I got an Electra Glide Classic and I love it. THANKS TO ALL AT WILKINS! Daryl."
|
|
By: Daryl barre,VT
|
|
|
"A great buying and trade in experience. The entire staff was very friendly and courteous. They gave me a very fair price on my trade in and stood behind the bike they sold me.
I live over 180 miles away and they made arrangments at my local dealer to ship parts and cover the installation costs.
No matter where you live, you should definitely consider Wilkins for all your Harley purchases. This is the reason that Wilkins is one of the top dealerships nationwide! Many thanks to John, Barbara and the rest of the Wilkins Staff! Ed, Westfield, MA"
|
|
By: Ed Westfield,MA
|
|
|
"I live in southern NH and searched nearly every Harley dealership in the area for the bike I wanted and with the service I was looking for. I contacted Wilkins at the recommendation from another friend who lives in NH. I was skeptical at first but quickly became convinced once I spoke with them. They were extremely courteous, friendly, and professional. After some bit, we agreed on a bike and a price.
I showed up the next day to find the bike in immaculate shape, basically no miles, and all the paperwork in order - with absolutley no extra charges (for example, doc fees). John and Anne (his Mom) were ablsolutely wonderful to deal with. John then spent a while going through every detail of the bike - never once did I feel like they were rushing me out the door.
They even capped things off with a little gift. Overall, the experience was awesome and the trip was absolutely worth it (not to mention, beautiful!!).
Thanks much for all the great help!!!!
Paul Musto"
|
|
By: Paul hollis,NH
|
|
|
"Simply the best Sales experience in which I have ever been involved. Doug Boyd, St. Albans."
|
|
By: Doug St Albans,VT
|
|
|
"Thank you all so much for helping me make my first Harley purchase a great experience. I will certainly be back."
|
|
By: Michael Proctor,VT
|
|
|
"For 35 years I went to Wilkins Harley and never bought one 'till 2007. Now I wish I bought it 35 years ago. Great people, professional shop, excellent knowledge for any question I had. I am very pleased with my purchase."
|
|
By: fred northfield,VT
|
|
|
"I have had very pleasant experiences with the Wilkins dealership everytime that I been there. I initially went up there with my boyfriend to purchase clothing/shoes to ride on his motorcycle for the past couple of years. Each time I was greeted with a friendly face and everyone has been very helpful and accomodating. This last time I had the priviledge of purchasing a motorcycle thru them. The experience was very positive and informative. Everyone involved made you feel important and welcomed. Everything was very organized starting from inital purchasing to the loan/paper signing right down to the overview/run down on the motorcycle. I would strongly recommend the Wilkins dealership to anyone I come across who has any interest in buying a harley motorcycle. - DEB SHEEHAN "
|
|
By: DEB colchester,VT
|
|
|
"I rented a 1200 Sporty low. The service was excellent. Each part of the the process was a pleasure. It is nice to know you have employees like Peter, who went out of his way to accomodate my needs. He went as far as mailing back a camera I had left behind, time and expence was not reflected by any charges to me. I recommend this dealership for rental or purchase. Their 60 yrs. of experience, holds them above and beyond most dealerships. Thanks Wilkins, sincerely, Ed Latini."
|
|
By: edward evergreen,CO
|
|
|
"My friend Ray Allen recommended your store to me and my husband. My husband is physically challanged and always in severe pain and trips longer than 15 - 20 minutes takes a toll on him. We were both glad that we did take a longer trip to Barre from the Champlain Islands. As soon as we walked in to the shop we were asked right away if we could be helped, from then on it felt as if we were treated as friends instead of customers. As we walked around the shop looking at the clothing Josh was right there willing and able to help. While Barbara and Ann were doing paper work with us they were also joking with us and it seemed as if they were enjoying what they were doing. John was there to show me the bike and its controls. Joking around and being patient when an excited novice goes for the brake instead of the clutch(hey, I know where it is, but wow my first Harley?!?!??!?). At the very end Barbara's hug of congrats. I wasn't only a customer I was a friend. I can see why the Wilkin's have been in business for so many years. Thank you so very much for making my first Harley experience even more memorable than it would have been.
Mary Crabtree, South Hero. "
|
|
By: Mary South Hero,VT
|
|
|
"THE OUTSTANDING CUSTOMER SERVICE AND KNOWLEDGE IS WHAT MADE ME CHOOSE TO BUY THE 2007 883L THRU WILKINS. I WILL NOT DO BUSINESS ANYWHERE ELSE. (A LITTLE STORY, I KNEW EXACTLY WHAT HARLEY I WANTED TO BUY JUST NEEDED TO FIGURE OUT WHERE I WANTED TO BUY IT CUSTOMER SERVICE BEING MY TOP PRIORITY. - I WENT INTO ANOTHER DEALERSHIP AND STOOD THERE FOR 25 MINUTES I FINALLY SNAGGED A SERVICE GUY TO HELP ME. (THERE WHERE 10 ORANGE SHIRTS STANDING AROUND IN 2 CIRCLES TALKING TO EACH OTHER ABOUT THEIR PERSONAL BUSINESS AND NOT ONE OFFERED TO HELP ME.) I WALKED INTO WILKINS AND NOT ONLY DID EVERYONE SAY HELLO THEY WERE ALL VERY FRIENDLY AND HELPFUL. THANKS SO MUCH! BETHANY, FAIRFAX, VT"
|
|
By: Bethany Fairfax,VT
|
|
|
"I just returned home after an awesome ride on my new 1200C Sportster and couldn't be happier with my purchase. Everyone at Wilkins was extremely helpful and answered all my questions. My new bike was expertly detailed and John Lyons himself topped off the tank and gave me a thorough explanation of all of the different controls on my new bike. I am very happy with my purchase and will recommend Wilkins Harley Davidson to all of my friends. "
|
|
By: Tony Waitsfield,VT
|
|
|
"All the staff at Wilkins was totally awesome, I will definately tell everyone to take there business there..."
|
|
By: MICHELLE RICHFORD,VT
|
|
|
"Outstanding customer service. Sincere people who make you feel like family....from floor associates all the way up to ownership. Top Notch all the way."
|
|
By: Brian Barre,VT
|
|
|
"Wilkins makes you feel like one of their family, they know you by your name and they treat you like their only customer. You recieve the same amount of attention whether you're looking for a bike, a t-shirt or are in just looking around. I really don't think they sold me a bike, they helped me buy a bike. I drive by another H-D dealer on my way to and from work everyday and I still drove over an hour to buy from Wilkins. This is a model dealership and I couldn't be happier. You have a customer for life. Thanks so much, Tim Roberge~"
|
|
By: Tim Hinesburg,VT
|
|
|
"John and all his staff make you feel like you are part of their family. Every detail is taken care of like you are their only customer. This was the best service I have ever had and they now have a customer for life as I would not go anywhere else. I feel they are number one in all aspects of the business. Harley Davidson should have John and his staff teach the other dealers on what service means. Thank You, John. Scott, Tilton, NH"
|
|
By: Scott Tilton,NH
|
|
|
"I purchased my 2002 pre-owned Fatboy from John. He was great to deal with from start to finish. He answered all of my questions and showed me all of my options. I would definitely recommend Wilkins HD to all of my friends. I am really happy with the bike and the additional options I had installed at Wilkins. Love the bike and the great service. Thanks for all of your help to everyone at Wilkins HD. "
|
|
By: James Salisbury,VT
|
|
|
"Yours is an outstanding dealership. Before actually buying a motorcycle, I talked a lot of people. Everyone with whom I spoke told me that I must, "check out Wilkins." What good advice that was. From the first of my many phone calls and visits to the final purchase, I have been made to feel welcome. My first visit is typical of all my visits. The store is a relatively small, so when I first entered, I met a woman who was standing by the door. It was a beautiful day, so we chatted it about the weather for a while. Then she asked if she could help me. I thought it was odd because she had not identified herself as a salesperson. It turned out that I had just met "Barbara," co-founder of the business that was started in 1947. She offered me a cup of coffee, introduced everyone in the store, and introduced me to John, her grandson. They showed me a whole bunch of bikes and answered all my questions without the slightest bit of sales pressure. They didn't have to; the place sold itself. Today I drove my Super Glyde home and have joined the chorus: " If you are going to buy a motorcycle, you have to check out Wilkins." Tom, Burlington, Vermont."
|
|
By: Tom Burlington,VT
|
|
|
"Great experience buying the bike! John was always very responsive to my many email questions, and accomodating to my schedule. Everyone in the shop is very knowledgable and friendly. Why would you buy any other bike beside a Harley and why would you want to deal with any other Dealer besides Wilkins. When you buy a Harley you are buying an experience. Wilkins helps create that experience!
Just one piece of feedback. John goes completely through the bike with the new owner.. This is very helpful. You might also want to consider putting some of these instructions in a document and give to a new owner. That way the new owner has something to refer back to after you leave the Dealership. Some of us haven't rode bikes in a long time, and the old memory isn't what it use to be...:)
Mark"
|
|
By: Anonymous Montpelier,VT
|
|
|
"The Wilkins experience is a great one! All the people, from employees to customers are friendly and helpful. You will not find a better purchase experience! Keep up the great work. Larry, Milton, Vermont"
|
|
By: Larry Milton,VT
|
|
|
"I went down to look for a new ride, I didn`t buy this time but I will soon. The sales person was upfront with all items and meet my needs in what I wanted for a ride and the trade value. The showroom is set up for real vermonters. The bikes are all priced so it doesn`t change if your a farmer,lawyer, or goverment worker. One of the best dealerships I`ve been in. Thanks to all that I meet. I`ll be back soon. David, Highgate, Vermont"
|
|
By: david highgate,VT
|
|
|
"John, Ann and the rest of the employees at Wilkins made the whole buying experience a very pleasureable one."
|
|
By: Steven Sheldon,VT
|
|
|
"We did not buy my road king at Wilkins HD, but now wish I did. The service is the BEST no matter if i have work done or just buying accessoriesor or just talking to guy's there. They just go out of there way to help you, and when you walk in the door they know your name. WOW
that means a lot to me. Wilkins HD I thank you for help.
Roy Godda.
"
|
|
By: Roy Rutland,VT
|
|
|
"Would highly recomend Wilkins Harley Davidson to anyone.
They are a wonderful group of people to work with and also as people themselves."
|
|
By: David ,VT
|
|
|
"The staff at Wilkin's Harley-Davidon were superb. I have never been to any other dealer that treated us so well. You have a customer for life! "
|
|
By: Bob Chester,VT
|
|
|
"We had a wonderful experience at Wilkins HD. When my husband's bike decided to quit, and we were 6 hours from home(Maine) Wilkin's dealership was all over it. The whole ordeal was pleasant thanks to them. Starting with being towed 80 miles to the shop, to fixing the electrical problem and getting us back on the road to home. We were very impressed with the professionalism recieved that we are planning to stop by July 6th 2007 with 45 friends with their bikes just to say hello as we pass through from NY to Maine. We highly recommend this dealership to everyone we see. They are just awesome.
"
|
|
By: Kim & Peter Rumford,ME
|
|
|
"I am very happy I purchased my bike from the Wilkins family. I didn't arrive at the December sale with any intention of buying a bike, dreaming of buying, certainly. I wasn't pressured by anyone other than myself!!! What a great experience with the Wilkins family, now I feel as if I'm one of them !! Now all I want is SPRING!!!!! And of course, a little more chrome!!!!!!! Thank you to everyone! See you soon, Frankie :)"
|
|
By: Frankie Essex,VT
|
|
|
"I just wanted to tell you all what a wonderful experience it has been buying my new "scooter" from you. It was more than worth the travel time to come from Cape Cod to your dealership in Barre Vt.....passing by at least 10 other HD dealers closer to home...one within spittin' distance of my home. Your patience and kindness in making my dream to ride again come true is the mark of a true Harley Davidson Dealership....like the old days when the person counted more than the money.
None of this could have happened without ya'll...I don't suffer stock broker dealerships well. Words fail me when it comes to speaking of how happy I am to have this to look forward to.
With Sincere Thanks,
-Julia
"
|
|
By: Julia North Falmouth,MA
|
|
|
"I must admit I was pretty intimidated the first time I stopped by the dealership, until I walked in the door. The friendly family atmosphere is obvious at Wilkins. Buying my first Harley was a fantastic experience! Every one I have dealt with from accesories to sales has been very helpful. I rate my experience a 10 and look forward to many more visits to Wilkins. Thanks So Much!!!!!
Andy Hill (05' FXSTI)"
|
|
By: Anthony "Andy" Waterford,VT
|
|
|
"Thanks to all the great staff at Wilkins. You all go above and beyond. I really appreciate the recognition when I come into the shop and appreciate always feeling special.
Thanks
Dean T. Martin"
|
|
By: Dean Chelsea,VT
|
|
|
"At the time I sent out about ten emails to various dealers. And to this date ONLY ONE dealer responded and that was John at Wilkins. Two weeks later I was on my way to owning my first Harley. To date the service and honesty of the people at Wilkins has not disappointed me. And by the way two weeks later I am returning for the thousand mile check up!"
|
|
By: Bill RUTLAND,VT
|
|
|
"you are all #1 in my book !!!!!"
|
|
By: brion colchester,VT
|
|
|
"To just say that I am pleased with your dealership would be a gross under-statement. Too many times in today's business world there is a negative correlation between excellent service and a quality product. One would assume that with a product like "Harley Davidson," your staff could get away with sub-standard customer service. This is clearly not the case at Wilkins H-D. I have had the opportunity to speak with many individuals within your organization over the past several months, and the experience has always been the same - friendly and professional. This is no accident. I'm sure it is the result of a company business philosophy that has continued for years. Keep up the great work!"
|
|
By: Steven Rutland,VT
|
|
|
"I just want to say that the staff at Wilkins has been wonderful to deal with. I am very pleased with my purchase of the new XL 883 Low Sportster. I am looking forward to future purchases with Wilkins."
|
|
By: Anonymous Barre,VT
|
|
|
"The best harley dealer i have walked into and out with a bike. At all others ,(they have an atitude ),i walked out disgusted and did not buy"
|
|
By: fernando coral gables ,FL
|
|
|
"Customer service was fantastic! John & Gram were patient, informative and courtious. An over all great experience. Thank you, Tom Gardner"
|
|
By: TOM Nortfield,VT
|
|
|
"Wilkins Harley Davidson goes above and beyond to help you find what you want. They don't try to sell you, they are there to help you, and what a fine job they do. My purchase experience could not have been better or gone any smoother. You guys are GREAT, thanks, Chris Blakey"
|
|
By: Chris Bow,NH
|
|
|
"I cannot say enough about the exceptional service and care that I have I have received from Wilkins.. The level of service, integrity and family atmosphere is phenomenal..I purchased my first harley from them 2 weeks ago, and look forward to a long relationship with them. Thanks Barbara and John, and the entire staff!"
|
|
By: Diane Stowe,VT
|
|
|
"We are very pleased. We will reccommend Wilkins to our friends. Thank you for everything. Everyone was so helpful and made you feel right at home. Its nice to be treated properly and respectfully. We have nothing more but positive things to stay about the entire shop at Wilkins. Way to go!!!!"
|
|
By: Greg and Rebecca Fredericksburg,VA
|
|
|
"Found a new home 2 1/2 hrs away thanks wilkins! John for making my purchase a dream come true. Paula for being patient with DMV in n.y. Dennis and Roger for my first service very profesional and quick I might add.The techs for doing a great job on my bike.Mike and Brook you guys are the best please dont RETIRE! thanks K.Bishop N.Y."
|
|
By: ken fort ann,NY
|
|
|
"Our experience in buying our Heritage Softail from you was great. I will with out a doubt recommend your services to anyone that is thinking of buying a motorcycle. Thank you so much for all your hospitality and honest business practices.
Thanks again to John, Brooke,Paula and the rest of the staff.
We will see you soon!"
|
|
By: James Lebanon,NH
|
|
|
"We have been visiting Wilkins for the past 6 years on our vacations in Vermont and they always have helped us out when we have had problems. Good family business, hope it never changes."
|
|
By: James & Debra South Lee, ,MA
|
|
|
"Anyone thinking about buying a new or used Harley should look no further than Wilkins Harley Davidson.Everyone there is top notch,Honestly i can't say enough good things about them.Thanks everyone for making our dream come true. Harry and Nancy"
|
|
By: Harry Newbury,VT
|
|
|
"Recently traded for another new bike. Very pleased with the overall experience. John, Ann, and his support staff will take as much time as you need to answer questions, to make sure you are totally familiar with the bike, to explain warranties, and service etc. Mechanics treat your bike as if it was theirs. Not forgetting Barbara who makes it all work, just by her presence and that wonderful smile.
Imperfections on the bike were shown to me before I could inspect it. The Motor Company and their attention to detail should take a lesson from Wilkins HD's dealership.As consumers we are all aware how customer service has been failing in every aspects of our purchasing experience. Wilkins HD reminds you how customer service should be done. Can't wait to buy another one!
Reed Van Billiard "
|
|
By: Reed Montgomery Center,VT
|
|
|
"Roger, Dennis and Trevor stayed until almost 8PM last Friday night to fix my bike, even though the store closes at 6PM. I live 2 hours South and they were committed to helping me get home. This is the best Harley-Davidson dealership you will find from sales, to parts to service. They have always treated me like I was their only customer. Thank you so much for your outstanding commitment to all that ride in your area! Chuck "
|
|
By: Chuck East Wallingford,VT
|
|
|
"Diane and I feel at home when we visit Wilkins H-D.
The Roadking we purchased last fall has performed well and lived up to our expectations. It is nice to have your dealership to count on for advice and accessories. We can not lose.
Love You All- Louis & Diane Boutin."
|
|
By: Anonymous Barre,VT
|
|
|
"I have owned ten, (10) Harley-Davidson Motorcycles in the past six, (6) years. A few repeats from some Dealers, but mostly from a different Dealership each time. My quest to find the perfect Dealership kept me looking from state to state. I can safely say my search is over. Wilkins Harley-Davidson treats me like I'm part of the family. John answered every single question I had, (and I had a LOT!), often-times returning e-mails well into the night, on weekends, off-duty days, and from remote locations. He never missed ONE. I was kept informed of my Harley's progress right up to delivery. John even made some special concessions to allow me to see the assembled product prior to delivery. When I picked the bike up, it was detailed to perfection - not just a quick once-over with a rag. John went over the complete operation and details of the bike upon delivery, and made sure I was aware of anything and everything new that Harley had to offer for 2007. Simply said, Wilkins is a FULL-SERVICE Dealership, substituting nothing for quality, honesty, integrity, and friendliness. I will do business with Wilkins from here on out; until I can't ride a Harley anymore! And that's going to be a long, long time! A heartfelt thanks to Barbara, Ann, and John from my family. "
|
|
By: Lawrence Meredith,NH
|
|
|
"All the people involved with the servicing of my bike were extremely competent practical and efficient. I would recommend Wilkins Harley-Davidson for service work to anyone that rides a Harley-Davidson. A special thank you to Brooke because he provided me with the pipes to create the effective sound I was looking for. To all staff at the dealership, great job! Dave Gomez, Essex Vermont "
|
|
By: Dave Essex,VT
|
|
|
"Top notch dealership, the entire sales process and delivery of the bike was a great experience. Anyone in the market for a Harley Davidson motorcycle shouldn't purchase one until they've contacted Wilkins Harley Davidson. Carleen Starr"
|
|
By: Carleen North Troy,VT
|
|
|
"Even though I have only owned my new bike for a few days now, the impression I get from your dealership is that you really appear to be customer and service oriented. I'm confident this will continue throughout the many years of enjoyment I plan on getting from my new toy.
Thanks again......
Bruce "
|
|
By: Anonymous Gilford,NH
|
|
|
"your dealership is what all the others are not. You guys rock!!"
|
|
By: Steve Colchester,VT
|
|
|
"If anyone is going to buy a Harley, we strongly recommend Wilkins' Harley. John, Thanks so much for all your help. You are the BEST!! You made my first Harley, a dream purchase!! From day one, on a Sunday afternoon, when you were closed, you opened up the store for us, and spent time with us showing us different bikes, so we could make up our mind on a color. Mike, Thanks for helping us decide what to add to our new Road King. At Wilkins' Harley, you are treated with respect and courtesy, and there is no pressure. Our purchase at Wilkins' has been a pleasurable experience. Thanks Again!!
Joanne & Maurice Sanville"
|
|
By: Joanne Irasburg,VT
|
|
|
"This is my first Harley purchase. I have been to many, many Harley Davidson dealers throughout New England and the Wilkins experience was unbelieveable. We were greeted as soon as we walked through the door. It felt like we had been their many times and we were like family. Our buying experience was lengthly, as this was my first Harley. John and Barbara explained everything and gave my wife and I plenty of time to decided which one we wanted. Everyone from the guy helping with clothing to the folks back in the office - they were great. I would not go to any other dealer again! John provided us with his home/cell phone number if we had any questions or problems with the bike. To me...this say's a lot. Find me another dealer that will do that for you! Thanks to everyone for making my lifetime dream a reality. The bike is awesome..we love it! "
|
|
By: Michael Waterford,VT
|
|
|
"I live in Western NY and I traveled 500 miles to buy my bike
and let me tell you why. For me it's all about family tradition. My Father was born in Barre, Vt 73 years ago. He bought his first bike from Harry Wilkins and in keeping with that tradition I followed suite and called Wilkins and spoke with Harry's Grandson, John Lyon, and I am happy to say, like tradition I bought my first bike from Wilkins and was not disappointed with the service and the outstanding quality of the bike I purchased. I was treated with great respect and courtesy. It is my hope that when my son get's older he will keep with the tradition and buy his first bike from Wilkins because I have no doubt they will still be around due to the type of service they offer each and every customer. Keep up the good work and Thank you! Robert McGranaghan "
|
|
By: Robert Batavia,NY
|
|
|
"A lower rating on parts due to back order date of 6 speed transmission due to Harley-Davidson back log.
The staff and service was excellent and people were willing to answer any questions. The environment is friendly, professional and staff is efficient. Thanks for all your help and we can't wait to visit soon!
"
|
|
By: Jim East Thetford,VT
|
|
|
"We didn't finance thru you folks but thanks to Paula's fabulous expertise, we got a "rebate" on our DMV tax due to selling the old bike, and we never even knew it was possible. Pretty nice to go home with a new bike AND money jingling in our pockets!
We look forward to getting our packet just about the same time as the rainy weather clears. Then we'll check out the manual and Tim will take it out for a spin!
Thanks for an overall great experience!!"
|
|
By: Dot Richmond,VT
|
|
|
"My wife and I felt so comfortable with everyone there. You take the time to explain but are not pushy.Thank you to all and I will be seeing you in the future. Tim Beane"
|
|
By: Tim Richmond,VT
|
|
|
"Just want to say THANK YOU for the EXCELLENT service as usual. Called on a wednesday to report a possible wheel bearing problem and was in the shop first thing thursday morning, thanks to Service Manager Roger Clark. That's what I call the MARK OF EXCELLENCE at Wilkins HD. No dealership anywhere does better than that. High quality service is the NORM at Wilkins HD. Roger Gilbert"
|
|
By: Roger Derby,VT
|
|
|
"Mike and I recommend anyone that is looking to purchase a motorcycle to do so thought Wilkins. If you want the best buying experience Wilkins Harley Davidson is the place to go. They have a very personable staff to work with. Has clearly shown Wilkins cares about their customers. Always available to answer any question you might have. We are impressed that John took time to call after business hours to see if we had questions. We enjoy every moment on our first H-D 2006 FLHTCUI ultra classic. Thank you so much Barb, John, Paula & the ALL of the Wilkins staff.
Sincerely,
Mike & Bev Rondeau
"
|
|
By: Michael & Beverly Morgan,VT
|
|
|
"My wife Jennifer and I could not be more pleased with our buying experience at Wilkins Harley Davidson. John Lyon took the time to give us a tour of the whole dealership and introduced us to all the employees. By the time we actually left the dealership on our 2006 Roadking, we felt like we were family. You can tell that these folks really care about their customers. We are looking forward to building a long lasting friendship with the kind people at Wilkins Harley Davidson."
|
|
By: Robert Cornish Flat,NH
|
|
|
"I would give higher ratings if I could. The sales and service staff at Wilkins is unbelievable. When a sales person gives you his home number and cell phone number it tells me he or she will stand behind their products.
Just an unbelievable experience. I would so much recommend them to anyone looking for a new or used bike and or accessories!"
|
|
By: Cory Barre,VT
|
|
|
"Barbara and John are tops.They made us feel as if we were at home with close friends.Mike,in parts was also fantastic as is Ann and Paula warms you with her smile.I would spend days on the road just to do business with Wilkins Harley.A better buying experience I have never had. If you want AAA and 5 star service go to Wilkins they are the best of the best....."
|
|
By: Lawrence and Rise canaan,NH
|
|
|
"All of the people at Wilkins are truely professionals. Most importantly you are treated more like family and not customers."
|
|
By: Al Lake Elmore,VT
|
|
|
"THANX TO JOHN,BARB,AND PAULA FOR ALL THAT THEY DID TO MAKE MY FIRST NEW BIKE PURCHASE A GREAT EXPERIENCE.I LOOK FORWARD TO DOING MORE BUISNESS WITH WILKINS."
|
|
By: RANDY SOUTH BARRE,VT
|
|
|
" I have never been so comfortable purchasing anything, let alone my first Harley! It was so nice to feel the Family experience in Wilkins all thourghout the store. Barb and John thanks so much in getting me in my first Harley! Thanks to Brooke for all his help in accessorizing my new Street Bob! Chris was very helpful with me in picking out my motorclothes. Ann was also very informative with all the paperwork. Again this was the Best purchasing experience I have ever had! Very Comfortable Feeling! Way to Go!!!!!
Thanks Bob D. Randolph"
|
|
By: Robert Randolph,VT
|
|
|
"We just purchased our first Harley, a used model, and were overwhelmed with the politeness and professionalism from everyone at the dealership. My wife commented that she was made to feel like part of a family. We were introduced to everyone at the dealership and were made to feel welcomed as the introductions seemed genuine and not just, "Oh this is our service tech." From start to finish, the sale could be compared to the Staples "easy button" (registered trademark, I'm sure) Kudos to Wilkins."
|
|
By: Braedon Wilder,VT
|
|
|
"To all the Staff at Wilkins Harley,
Since I was refered to your Dealership last year and getting my bike worked on last summer, I have come to feel like part of the Harley Family more and more. This year I traded my Sportster up to a Softail, and I was treated alot better than other dealerships I have been to. Your staff at the parts counter is great and real personable, I am recomending your dealership to all my friends. Again thanks for all your help and keep up the great work."
|
|
By: William Morrisville,VT
|
|
|
"This is my first brand new Harley and I just love it. I want to thank all the staff at Wilkins for making it a reality. Truly Yours chuck+patty martin"
|
|
By: elon glover,VT
|
|
|
"Hats off to Wilkins and their entire staff. Starting with John and Barb who always welcome us to the store whether we are buying anthing or not. John spent a considerable amount of time working on this deal with me and he was helpful as always. I recieved a very fair trade in and was now the owner of an 06 Street Glide. Couldn't be happier with the bike. Now the fun began. A major thanks goes out to Mike in the parts department. He and I spent several hours going over ideas to enhance my new ride. And has been said by several we knocked it out of the park. Mike was patient and had great ideas and was able to put together what I was visualising not an easy task. He even stayed over an hour late to wrap things up. SO THANKS MIKE. Wilkins has a great way of making you feel like part of something. We enjoyed the exerience so much that we said the heck with it and bought Terry an 06 Street Bob. She also couldn't be happier. Again thanks to Mike and Brooke for their help in making her bike a perfect fit for her. They even set up a demo for her with what the bike would be like with the lower shocks and it fit perfectly. Now if we could get Brooke to keep a secret that would be something. The office staff of Paula and Anne were also very helpful and professional as always.
We have now purchased several bikes from Wilkins and I can't see any reason to go elswhere
Thanks
Sam and Terry Trombimo"
|
|
By: Sam and Terry Underhill,VT
|
|
|
"I set a goal for myself years ago, and that was to own a HD before I turned 30. I stopped into Wilkins last week just to see what was new. Not really ready to buy. I was greeted by Brooke, who admitted he wasn't a salesman, but would try to answer any question that I might have. He did a great job, then he handed me over to John. John told me he had a bike out back that I might like. He was right. It was indeed what I was looking for, but I still wasn't ready to buy a bike yet. John suggested that we go and look at numbers for when I was ready to buy. I almost fell out of my chair when I found out that between the monthly bike payment and the monthly insurance payment, that I would be paying less then $200 a month. I was sold. I told John that I wanted to think about it, and wouldn't be able to do anthing until the following weekend. Throughout the week, I would email John questions that I had, and he would get back to me that same NIGHT. this past weekend I bought the bike of my dreams. A big thank you goes out to John and Brooke for their help, and a big thank you for the rest of the gang for making me feel like part of the Wilkins family."
|
|
By: Rich Williamstown,VT
|
|
|
"Yesterday I came in and place the order for my New HD. John, Chris and Barbara have been extremely helpful throughout the process. I have shopped with you both in person and via email. I was extremely impressed with the quick responses from John. Barbara was very helpful and expressed extreme willingness to assist me in any way possible. Chris was patient and remembered me from a visit previous to Christmas when the place was packed. Great Job to you all. I look forward to the new Dragon Fly Green/Vivid Black 883C Sportster.
Deano"
|
|
By: Dean T. Chelsea,VT
|
|
|
"Outstanding through and through. John made our first purchase of a new Harley Davidson FLHTCUI a pleasure. Their entire staff is very knowledgeble and extremely helpful. No sales pressure whatsoever. Love the family atmosphere at Wilkins. "
|
|
By: Wayne & Angel Barre,VT
|
|
|
"I recently had work done on my bike which took considerable time to diagnose. Wilkins HD technicians stayed with it until the problems were solved and corrected. GREAT WORK GUYS.
I read a number of motorcycle magazines and always read articles of bike owners who are very unhappy with their dealerships because of not correcting problems for whatever reason. Not so at Wilkins HD. I can't stress enough the positive response and satisfaction I get from Wilkins HD. I don't take my bike anywhere else for work thanks to the mechanics at Wilkins HD. It's great doing business with a 100% reliable dealership like Wilkins HD."
|
|
By: Roger Derby,VT
|
|
|
"Buying my first bike was an easy and wonderful experience and I owe it all to the great service and friendly atmosphere of Wilkins Harley-Davidson. "
|
|
By: Ryan Middlesex,VT
|
|
|
"Purchasing a new bike last year at Wilkins was such a pleasure. The friendly atmosphere, attention to customer needs and years of service make Wilkins a good place to do business. For me, it's worth the ride for service. 9K miles on my new Harley in 2005 and looking forward to more in 2006."
|
|
By: Vernon N. Chittenden,VT
|
|
|
"Barb and John it was great doing business with you again. You made the process of purchasing my second Harley Bike a great experience. Enjoyed working with you again."
|
|
By: Todd East Barre,VT
|
|
|
"I received my bike as a anniversary gift from my husband. According to Don they went out of their way to make this a dream come true and they succeeded. The presentation of the 'gift' was overwhelming, with balloons, the staff standing around it to present it, refreshments and even A&W rootbeer...my favorite. The handing off of the keys was done only after giving us our choice of free tshirts, along with a thorough security system and ignition demonstration. The support did not end upon our departure. John Lyon followed up with a call to see how the bike was running along with the open offer that if I needed anything to give them a call. I am very pleased and find it hard to believe that another dealership could've topped that."
|
|
By: Vicky East Barre,VT
|
|
|
"I purchased a 2006 Electra Glide Classic on 082605. As always, Barb and the Staff were great. John Lyon and Paula were wonderful to work with. Thank you all for your great efforts. We know we can count on you. Ken and Judy"
|
|
By: Anonymous Montpelier,VT
|
|
|
"This was my first bike purchase and I really wasn't sure what to expect. My 1200 XL Custom (Yellow Pearl)is a great fit for me. My first week with the bike saw 700 miles and I couldn't be happier. The people at Wilkins really took the time to throughly go over the bike with me and answer all my questions. I wish all buying experinces were like this."
|
|
By: Rob Johnson,VT
|
|
|
"Having just begun riding again after twelve years, I've chosen Wilkins HD to be my "hometown" dealership, even though my hometown is some 50 miles away. Walking into Wilkins HD is much like walking into the fictional bar Cheers, where "everybody knows your name." My only regret is not being able to spend more time amongst my new found friends. Thanks to all for welcoming me into your family.
Bob "
|
|
By: Bob woodstock,VT
|
|
|
"We have been so happy with our decision to purchase a bike from Wilkins. We looked at a few other places, but found the best customer service to be here. Even now, after the sale, everyone is helpful and friendly. It is nice to walk in and have everyone know you. It is a great atmosphere and we would recommend you to anyone. Thank you so much.
Lloyd & Jen Blakely
"
|
|
By: Jennifer Barre,VT
|
|
|
"We have been visiting Wilkins HD since 1996 and purchased both our new 2005 motorcycles there. The family atmosphere makes each visit pleasant and fun and there are so many things to choose from! Chrome, clothing and all kinds of gear - we love it! Thank you! "
|
|
By: Debbie Colchester,VT
|
|
|
"To: John Lyon, General Manager-Wilkins Harley-Davidson, Barre, VT
From: Juanita Facteau, Writer/Photographer-Thunder Press-North Edition
They Even Know Your Name!
As the very first rental at Wilkins Harley-Davidson in Barre, Vermont, I took very seriously the evaluation of not only the staff, the business and its layout, but the rental motorcycle as well. The staff of Wilkins was very well informed and able to answer questions about the rental process quickly, professionally and efficiently. The business itself has stood the test of time, offering not only a legacy of fine service, but a legendary variety of motorclothes and accessories that is second to none. The motorcycle itself was a sparkling new H-D, and not only everything I expected but also a great adventure to ride and tour with.
In conclusion, I’d have to say what stuck me most about a rental from Wilkins was the staff. In most businesses nowadays, common old fashioned courtesy has gone out of style. It’s a ‘Get them in and get them out’ type of mentality. This does not exist at Wilkins Harley-Davidson for they have learned the secret that getting personal with your customer is a ‘good’ thing and what’s more… they make it a point to even know your name! To me, that means everything.
Juanita Facteau
Thunder Press-North Edition
June 2005
"
|
|
By: Juanita ,VT
|
|
|
"I found the staff at Wilkins to be very friendly, open to concerns and questions, and very helpful in my decision to purchase a new Harley motorcycle. Being a first time rider and owner, I had a lot of self-doubt regarding my choice of a new bike, but was supported throughout the process by all involved. There was no high pressure sales pitch, which can be a real turn-off, just an informative and hands-on approach regarding the bike. The joy of motorcycle riding,and the pride in their bikes and quality of product, shines through in this dealership. I have 84 miles now on my new Sportster, still taking it slow & easy and getting used to the bike, but enjoying it tremendously. Many thanks-Deb"
|
|
By: Debra Warren,VT
|
|
|
"Folks at Wilkins are THE BEST!!!!! What a pleasant experience buying my bike was. Everyone was helpful, caring and extremely professional - they know their stuff."
|
|
By: Marsha Essex Junction,VT
|
|
|
"They go out of there way to see that your every need is taken care of. I just picked up my new XL1200R tonight 5/17/05 AND THEY STAYED AFTER HOURS BECAUSE I WORK OUT OF TOWN. THANKS EDWARD F RELATION"
|
|
By: edward barre,VT
|
|
|
"I HAVE A 1977 SPORSTER WHICH I OCCASIONALLY RIDE.
IT IS AN ANTIQUE SO I AM EASY WITH IT ALTHOUGH IT RUNS AS WELL AS THE DAY IT WAS NEW.
THIS SPRING I WENT TO START IT AND MUCH TO MY DISSAPOINTMENT THE THROTTLE CABLE BROKE.
I ENVISIONED SPENDING MANY HOURS ON THE NET LOOKING FOR AN EXPENSIVE REPLACEMENT.
JUST FOR THE HECK OF IT I CALLED WILKINS EXPLAINING MY PROBLEM AND LO AND BEHOLD THEY SAID THEY HAD A CABLE.
BOY WAS I HAPPY.
PICKED IT UP AND IT FIT PERFECTLY.
I AM NOW HAPPILY RIDING MY 28 YEAR OLD MACHINE.
MANY THANKS TO YOU AND YOUR STAFF FOR THE PLEASANT EXPERIENCE. WILD BILL "
|
|
By: Bill Northfield,VT
|
|
|
"Everything from the start to finish was a fantastic experience, from the start looking and determining the right bike to making sure it was secure for the ride home. All the staff gave their 110 percent to making sure we were satisfied. Great Job!!"
|
|
By: Jamie & Catherine Shrewsbury,VT
|
|
|
"Thanks to the whole Team at Wilkins for making my first purchase a memorable experience. I am very happy with my Sportster and have ridden about 600 miles so far. (not bad for April in Vermont!) Again, thanks to everyone. See you soon. Randy"
|
|
By: Randall E. Morrisville,VT
|
|
|
"I really enjoyed my experience at Wilkins,I like that although I have only been in the dealership maybe a total of five times,it seems that most already know my name.To me that is the most important part of a lasting relationship.Thank you for treating me with such respect, I truly look forward to dealing with you for all service and parts for my new low rider.
Sincerly,
mike
"
|
|
By: michael south barre,VT
|
|
|
"Wilkins was recommended by a friend and everything the friend said turned out to be right. Very impressed with the people and the bikes. Also very impressed that our names were remembered by each person we spoke to - a nice touch.
"
|
|
By: Jim South Ryegate,VT
|
|
|
"One of the best vehicle purchasing experiences I have ever had, both car or bike. Friendly people, quick responses, excellent quality."
|
|
By: Lane Barre,VT
|
|
|
"We have been dealing with Wilkins Harley for about 10 years. We have always been treated with respect. Customer service is the primary reason we return to any business. We prefer dealing with businesses in our community/region. Since we too, own a small business, we know how important customer service is for sucess."
|
|
By: Daniel and Jane Northfield,VT
|
|
|
"THanks for the great time buying a bike. We look forward to buying more from you in the future. The bike handles really well and the ride is awesome. I highly reccomend Wilkins H-D to anyone looking for a great Harley dealer"
|
|
By: Karl Waitsfield,VT
|
|
|
"This was one of the easiest motorcycle purchases that I have made. The friendly attitudes and the courtesy of the employee's are the best that I have seen. Keep up the good work."
|
|
By: Brian Barre,VT
|
|
|
"I was very pleased with my experience at Wilkins earlier today when I traded a 2002 XL1200C towards my current 2005 FXSTI. Everyone I delt with was absolutely great. Thank you all very much. RG"
|
|
By: ryan lyndonville,VT
|
|
|
"I am extremely pleased with my dealings with you all, in my purchase at Wilkins. Everyone was very friendly and helpful. I'm looking forward to a long relationship with your business. Thanks!"
|
|
By: Wayne Fairfax,VT
|
|
|
"VERY NICE LOW PRESSURE SALES STYLE.I LIKE THE FAMILY RUN STYLE OF OPERATION. THIS IS MY SECOND BIKE FROM THEM BUT NOT THE LAST."
|
|
By: Anonymous greensboro,VT
|
|
|
"Everyone was very pleasant, knowledgable and helpful to me. It also seemed as though everyone was there to help only me....even though the showroom was packed.
Please thank everyone for making my purchase a pleasant one."
|
|
By: Janice Northfield,VT
|
|
|
"Our family had been thinking of purchasing a new 2005 HD Sportster 1200R for some time. I found through correspondence and Wilkins patience to be very helpful in our decision in making its purchase.
I have not used the service or parts departments and therefore could not rate them.
I would recommend Wilkins Harley-Davidson to anyone that enjoys a friendly atmosphere and family own business to make their purchase(s).
Thanks again,
Gary Ackel
"
|
|
By: Gary Burlington,VT
|
|
|
"Thanks to Wilkins H-D and all the people that made my experience of purchasing my 2000 Road King so easy and fun.
The only thing better is the day the snow melts and the roads clear up enough to ride that beauty.
Thanks John. Your friend Mark"
|
|
By: Mark Lyndonville,VT
|
|
|
"Outstanding experience! I checked out their inventory on-line, contacted them through email with a few inquiries, went in to the showroom and had my sale wrapped up a few hours later. Everything was straight forward and up front. They had a great selection, and knowledgeable staff eveyrwhere I turned.
I also noticed that even customers who clearly stated they were only looking were treated as if they were buying on the spot."
|
|
By: Stephen J. Montgomery Cent,VT
|
|
|
"These people--all of them--go way beyond what is expected. They make you feel welcome,and treat you like you are really important to them.
Service is when you want it,and good.
The parts guys know you by name,even if it | | | |