|  
ON THE HORIZON AT WILKINS HD
Performance Packages and specials are being mailed out soon. Are you on our mailing list? If not, e-mail info@wilkinsharley.com and provide us with your mailing address.
February 12, 2010, Wilkins Harley Night at the Norwich Hockey arena. Norwich v. Castleton State!
February 13, 2010, Best Damn Chili Cook-Off. Want to enter? CLICK HERE FOR ELECTRONIC ENTRY FORM!
Celebrity Judges include Senator Phil Scott, Eric Michaels from WDEV, and Shawn McIntyre, Head Football Coach at Norwich University. Also, Vermont Foodbank will be there as well collecting donations, along with Central Vermont HOG Chapter. Don't miss this one! 
| |
|
|
Photo (left) is of the staff at Wilkins Harley-Davidson receiving the coveted Silver Bar and Shield Award. Only two dealers in New England received it this year. | |
|
|
"I had the opportunity to visit Wilkins HD during Laconia Week 2007 while out on a ride. What a great dealership. I actually got the chance to talk to Mrs. Wilkins and she took the time to show me some 60th anniversary t-shirts which I bought a couple. I've started collecting dealership pins since that visit and when I contacted the dealer, John quickly arranged for me to get a pin and mailed it to me within minutes of my email. It's easy to see why this is one of the top rated Harley dealers in the country. Thanks."
|
|
By: Ernie Baltimore,MD
|
|
|
"Wilkins is the best Harley-Davidson Dealer in the state.
They made our dream of owning a Harley come true.
We will be a loyal customer for life!"
|
|
By: ANDY&DEB BURLINGTON,VT
|
|
|
"To all the staff at Wilkins Harley, thankyou!! This is the 9th motorcycle I have purchased by both private and dealer sales over the years and this has been my most pleasurable experience by far. From my initial phone call inquiring about the details of a pre owned Harley until the day they delivered that same bike,I couldn't be happier!! With your attention to detail it's no wonder Wilkins Harley Davidson has been with us for 60 plus years!! A special thanks to Dennis in sales for everything he's done and John for all the countless details behind the scene that we all notice but never acknowledge. "
|
|
By: Todd & Mary Middlebury,VT
|
|
|
"I've purchased many vehicles in my time, but have NEVER been treated so well as at Wilkins Harley Davidson. Thank you for your wonderful Customer Service!"
|
|
By: Wayne Fairfield,CT
|
|
|
"Glad I looked you up after friend told me about your organization!!! Was a great experience working with your staff on the purchase of my new FLHTK, am looking forward to having my service work done at your business!! Rod, Lebanon, New Hampshire."
|
|
By: Rod Hanover,NH
|
|
|
"Just like to say how nice it is to have a place like your dealers in my back yard. It is always a great place to stop and visit even if i don't need something. i wish more businesses were like Wilkins. I would like to say thank you to all that work there for the wonderful service i have recieved."
|
|
By: ,XX
|
|
|
"I hadn't ridden motorcycles in just about 18 years. A little older, a little wiser, a little more time on my hands and a little more money in my pocket, It was time for me to get on a bike again. I would be lying If I said I wasn't intimidated by the new technology and the thought of getting back on a bike after so long. I really wanted to buy a Harley Davidson Nightster, I love the retro look and the timeless style of the bike. I had been looking around other Harley Davidson Dealerships as well as auctions on Ebay Motors and Craig's List. I really did my homework on pricing, shipping, customizing my bike, you name it, I had the prices all worked out to get the bike I wanted and the costs to get it the way I wanted it. The pricing didn't include one thing that I forgot about, and that was customer service and developing a relationship with experts that would be there to guide me if I didn't know something, help me If I needed it and reassured me they would be there for me if I had any doubts. You cannot get these warm fuzzy feelings from ebay or online shopping. I still thought the compromise between price and customer service would still be worth the trade off, after all I can figure this all out on my own right? I walked into Wilkins Harley Davidson on one of my now weekly tire kicking price shopping excursions, greeted by Barbara Wilkins (now 80 years young) Barbara showed me a few new and used bikes. I told Barbara that I had been looking at bikes and was ready to buy one if the price was right etc. I asked her if she wanted to know the prices I had been looking at and had worked out in my head, I was shocked when she said NO. Usually sales people always want to know what the competition is selling their product for. Barb told me she would give me a really fair price on the bike without any extra charges like inspections fees, paper work fees or delivery fees. Surely she was going to inflate the cost of the bike and hide the fee's in the bike price. I couldn't of been more wrong. Barb gave me the a GREAT price and none of the extra fees EVERYONE ELSE charges. The bike was delivered to my door for free over 60 miles away and I was riding it by noon the next day. Barbara assured me If I had any problems that they would be there for me and would take care of it. I really liked that and I plan on using Wilkins for all my service. One of the things Wilkins does when you buy a bike is take you on a tour of the store (big deal right?) Yes it was, I was introduced to everyone from every department. Each person greeted me as If I was family and told me If I needed something I could contact them. Josh in Apparel, Matt in Customer Service, John in Sales, Barbara, Ann who took care of paper work and insurance. This Dealership is unlike anything I have ever seen and I hope it never changes. I look forward to my next visit at Wilkins Harley Davidson. This was THE BEST buying experience I have ever had. To date I have purchased 5 Motor Cycles, 9 Cars and 1 Airplane. Never have I enjoyed a purchase as much as my Harley Davidson at Wilkins Harley Davidson. A few notable mentions about this dealership. No one in this dealership is on commission sales. The business is family owned and operated, Barb and her late husband started selling Harley Davidson 62 years ago and Barb is still selling and greeting customers at 80 years of age. You gotta love it!
All the best,
Randel Sands
Captain Airbus A320
JetBlue Airways"
|
|
By: Randel South Burlington,VT
|
|
|
"Ok so here’s the deal, I am actively looking for or looking to start a twelve step program for Harley owners, Christ I cannot stop spending money on chrome and HD accessories. I need help! These Harley dealerships are like smoking crack cocaine. You cannot stop once you start. I warn you newbie’s out there that the bike is merely the beginning. I bought my 2008 Road King Classic this year from this excellent Wilkins HD dealership and I thought that would be the end as I spent a little extra and bought a Road King knowing anything else and I would have been trading up In a few years anyway. Why stop there right?
May as well add a passenger back rest with CHROME support and CHROME accessory rack. Aftermarket fairing with Polk stereo with CHROME trim. Willie G CHROME nut cover kit. Willie G CHROME gas cap, Willie G CHROME Highway pegs. Willie G CHROME passenger floorboard covers, Cant have CHROME rear floorboards with CHROMING the front ones. Billeted CHROME Hog Pro 18 and 21 wheels with Metzler tires. Hate to have that standard looking front caliper and rotor so I CHROMED that while I was at it. Think it stopped here. Don’t even go there. True Dual header pipes in guess what finish. Yup, CHROME, CHROME Cycle Shack slip on exhaust. CHROME. CHROME, CHROME. If you see my wife please do not let her know as she just thinks the business is slow this summer and we have no money for food. My bookkeeper knows the real story. All kidding aside thanks to all of you at Wilkins HD for an excellent Harley experience!
Signed, Chrome Dome
"
|
|
By: Randy Barre,VT
|
|
|
"I was thoroughly impressed with the knowledge and professionalism displayed by your entire staff. I went there as a potential first time Harley buyer fearing a pushy experience, but man was I wrong! Everyone, especially John, was friendly, helpful, and decent throughout my experience with Wilkins HD. I love my "new" 2004 Superglide and have recommended your dealership to anyone who will listen. Thanks very much for everything."
|
|
By: Greg Poultney,VT
|
|
|
"John went over and above to make sure that I was happy. I first purchased a used Dyna that as a brand new rider could just not get comfortable on. He let me trade towards a 2009 1200 Sportster and only charge me as if I had rented the Dyna for just a few days, when I had actually had it for a couple of weeks. The Sportster was a much better fit for me and made it so that I was a happy more comfortable new rider. "
|
|
By: Pamela Colchester,VT
|
|
|
"A friend of mine (a harley owner who bought from Barbara and Harry in the old days) recommended Wilkens with the highest of accolades. A year ago I checked the place out. A five star rating does not seem fair--I am giving a six! - and I did not even buy a ride. After a year and many motorcycle dealerships later I came back to Wilkens and bought a 2010 Fat Boy Lo. WOW! Black Denim. WOW! From the first phone call to John to Brooke to Paula to Josh I say well done. A true pleasure doing business. The family business and traditions are in very capable hands Barbara. Lastly to Barbara I say THANK-YOU VERY MUCH. Darwin--NH"
|
|
By: Darwin Pike,NH
|
|
|
"The staff at Wilkins treated my wife and I like royalty - and that was before they knew we were definitely going to purchase a bike. It's no surprise that they're recognized by Harley-Davidson as being tops in customer satisfaction. "
|
|
By: Tom Poultney,VT
|
|
|
"Had another great vacation in Vermont. It just would not be complete without visiting Wilkins HD and renting a bike for several days. Like always, the bike was clean and ready when I arrived. Stopped in to see John and he remembered me from earlier years. Sorry to say that may be my last rental. I hope to make two trips up next year, and I will ride my Ultra up; and the bring the boat on my second trip. Renting the Ultra Classic last year was the reason I bought one last Feb. Thanks for making me feel welcomed."
|
|
By: Jim Monkton,MD
|
|
|
"After not riding for over 20 years I was nervous about buying a bike. I purchased my bike over the phone and when I arrived at t Wilkins HD I was treated like a rock star! They are a 5 star dealership!
"
|
|
By: Dave mt holly,VT
|
|
|
"We would like to thank John for the best vehicle buying experience we have ever had. From the moment we walked in (on John's day off by the way) he made us feel welcome and comfortable. We did not feel at all rushed and he was able to answer all the questions we had. He even strapped the bike into the trailer for us!! We love the family tradition and we will be singing Wilkins praises for years to come. Thanks again Rick and Martha Venne, East Middlebury"
|
|
By: Rick East Middlebury,VT
|
|
|
"The entire Wilkins staff are genuine, really cared about what I wanted and worked with me to provide me with the best solutions.
Thanks to all for the GREAT experience!!! Scott, Sutton Massachusetts."
|
|
By: Scott Sutton,MA
|
|
|
"Service is second to none!! They are helpful,friendly,expert at what they do. "
|
|
By: Tom Northfield,VT
|
|
|
"I heard about Wilkins HD from a friend and decided to check them out. It was the most pleasant shopping experience I've ever had. The people here were fantastic. I ended up going home with my first Harley. Definitely worth the trip. Jose from Ellenburg Depot, New York."
|
|
By: Jose Ellenburg Depot,NY
|
|
|
"We had a great experience with the purchase of our 2009 Ultra from Wilkins HD. Working with John was a pleasure. He went above and beyond the call for us. We live over 150 miles from the dealership, but that was no matter. John emailed us pictures of our new bike as it came off the truck and at various stages of the "build" after that. It was such a nice expression of caring for his clients. During this process we eagerly waited for the next picture to arrive. The delivery experience was great. Everyone at the dealership was friendly and welcoming. About a week after we took delivery of our bike, we found out the Motor Vehicle department had raised an issue with our registration; but one call to the good folks and Wilkins, and it was all figured out - same day, no worries, and another example of great customer service.. It's been over a month since we have taken delivery of our bike. We're looking forward to heading back to the Wilkins HD for our 1000 mile checkup. "
|
|
By: Tom & Sue West Suffield,CT
|
|
|
"Great dealership. Treated extremely well. All questions answered. And best of all they sent me home with my first Harley!!"
|
|
By: Dave Westford,VT
|
|
|
"5 star just doesnt seem good enough for the EXCELLENT service & treatment I received form EVERY person @ Wilkins. I have NEVER been anyplace that took care of the customer so well. By the time I left I felt like I had known everyone in EVERY department for years. It's like I was a member of the family. Thank you ALL for a absolutly wonderful experience!"
|
|
By: Angela Northfield,VT
|
|
|
"Dennis,
Just wanted to let you all know that my purchase with Wilkins H-D was by far the best buying experience I've ever had. The professional, genuine service and welcome I received from the very first time I e-mailed your dealership has been an experience I will continue to pass on to everyone I know. When its time to upgrade in the future I already know where my first stop will be.
Thanks again, Rod, Parishville, New York."
|
|
By: Rod Parishville,NY
|
|
|
"I had a great buying experience, i would recommend Wilkins to anyone looking to buy a Harley. The bike was delivered right when they said they would, and everyone was very helpful and friendly. thanks!"
|
|
By: Tyrel Georgia,VT
|
|
|
"Everyone at Wilkins is great to work with from clothing to parts to service to sales. No pressure, EVER. When you're ready to buy it's still a great experience. I LOVE my new Road "Queen" and still visit Wilkins regularly!"
|
|
By: Greg and Valerie Colchester,VT
|
|
|
"Wilkins Harley-Davidson is a top notch dealer. Barbara, John and thier team are very experienced and knowlegable. If anyone out there is in need of a new Harley-Davidson, or need service performed on your old one there's only one place to go: Wilkins Harley-Davidson in South Barre VT!!!!!! "
|
|
By: Adam Barre,VT
|
|
|
"I can not say enough about how great of an experience I had purchasing my Harley from Wilkin's. The sales staff was great,no pressure at all.As a matter of fact it was my 5th visit in two years as I shopped for the perfect bike for me.The staff was always friendly and if I had any questions,they made sure that I always got the correct answer,not just the one that would sell and bike.John and his crew at Wilkin's made the purchase of my Harley quick,easy,and well a "no brainer".Thanks again to the staff at Wilkin's "
|
|
By: RICHARD Newport,VT
|
|
|
"AWESOME,WILKINS RULES YOU GUYS AND GALS ARE THE BEST,YOU HELPED ME TO CATCH ONE OF MY LIFE LONG DREAMS,TO OWN A HARLEY! AND NOW THANKS TO YOU ALL AT WILKINS I AM NOW RIDING A HARLEY DAVIDSON.THANKS SO VERY MUCH."
|
|
By: kenneth graniteville,VT
|
|
|
"Over the winter I had some work done to my 07 Deluxe, some? well ok alot. Mike in parts was a huge help and a blast to work with. As a woman, having Mike as a consultant and working partner along with his team in service made my quest of having not only an amazing looking bike, but all the great elements we put into it " work". The custom sissy bar Mike helped me with, the size and how he helped me determine it was huge for me, he covered my back and best interest basically. He took over comunication with the vendor and made it happen.
The decision to stick with 16" wheels and tires rather then 21, 18 was right in the end, thanks to Mike pointing out pitfalls that could ultimately effect my love of long distant riding and dealing with Vermonts roads. The wheels themselves were a team effort and suggestion from Josh in Clothing to the guys in service, Roland Sands Judge wheels are a perfect match for the over all "attitude" I was striving for. The Roland Sands air cleaner, they made sure it was going to work, questioned it and made me aware it might not be a good fit, it's a jewel on the bike and worked out. Now, John, John Lyon! wow straight shooter that really knows his stuff and delivered his opinion with gusto with regards to Racing tuners and how having my bike dyno'ed tuned might resolve some issues with air cleaner, he was right saved everyone including the rep from Drag specialties alot of time and headaches.So heres a testimony to the guys in the background making it happen! and servicing the customer. The deluxe doesn't look like a Nostalgic bike. It's unique with some serious attitude, created by all of us. How special I feel riding it and look forward to how it places in Wilkins Bike show.
P List, Hinesburg.
"
|
|
By: Peggy Hinesburg,VT
|
|
|
"I was surprised at how straight forward and friendly the service staff was at the Wilkins’s dealership. I expected a usual car dealership’s atmosphere where you would feel pressured into buying a bike regardless of how you felt. John was more than happy to go out of his way and assist me with my bike selection. I have never been on a bike let alone driven one. I was very intimidated to sit on one for fear of letting it fall over. John walked me thorough how to handle a bike and how the controls worked. I was very pleased with my purchase. I wish that I would have gotten a Harley earlier in life. "
|
|
By: Thomas Waterbury,VT
|
|
|
"I am extremely grateful to John Lyon and Wilkins HD for helping me with my request for service bulletin info on my 1971 FLH.My local HD wasn't interested in helping and realizing that if anyone would,my best chance was Wilkins HD. I was at a dead end otherwise. John came through quickly and was ready to assist any way he could. I pledge to return the favor somehow and continue my support to Wilkins HD! I Hope to stop by and visit with the '71 at some point and thank-you in person.
Mark Anctil
Rouses Point,NY"
|
|
By: Mark Rouses Point,NY
|
|
|
"WOW! In its most simplisitc form, they get it...every step of the way, they were there to help, offer guidance and make a dream come true! A lot of people asked me why I didn't buy from a dealership closer to me (as I have three in my backyard). There's a silence that comes over those that ask once I tell them that on a day when the dealership was closed, three employees including the owner opened up the doors for me to testride several bikes in order to make the right decision for my next riding adventure! That kind of service is unheard of and that's why I keep coming back...there is NO other place to go than Wilkins...thanks to everyone!
Todd, Clifton Park, New York"
|
|
By: todd clifton park,NY
|
|
|
"The old fashioned way of doing business still works! As a fellow business person it is nice to find a place to do business that is more concered with how many happy customers they have rather than how many sales can be made."
|
|
By: Scott Claremont,NH
|
|
|
"Today was one of the best days of my life. What started out as a quick trip to Wilkins to show my newbie motorcycle buddy a few used bikes turned out to be a "New Bike Day" for me. I ended up riding home a brand new 2009 Street Glide and I couldn't be any happier. This was the 3rd Harley that I have purchased from Wilkins in as many years and I predict there will be many more "New Bike Days" in the future. The staff at Wilkins is the best in the business and it's obvious that the entire team works extremely hard at providing the ultimate in customer service. There are plenty of Harley dealers out there however there is only one Wilkins HD. Keep up the great work!"
|
|
By: Tony Waitsfield,VT
|
|
|
"On my first long haul of the season, we headed down to Barre and to stop by Wilkins. On the way over we saw a nice bright yellow lowrider get cut-off and wrecked right at the bottom exit 6 light. We offered the guy assistance (got him out of the road). I went over to Wilkins and talked with John. (kinda put you on the spot.). He was right out the door and to do whatever he could for the guy. Everytime I stop at Wilkins I`m amazed by the way your treated. It`s like your family. I have to save it again "This is the best dealership I have ever been in.""
|
|
By: David Highgate,VT
|
|
|
"If the automobile dealers operated like Wilkins they would all have empty lots. In the times that we live in today it is very hard to find people who care about the job that they do. Everyone!!!! at Wilkins cared about the jobs they do which leaves you the customer feeling very comfortable and very fortunate to have found this OUTSTANDING Harley Dealer in So Barre, VT. Any owner of a dealership that basically is on call 24/7 as he advertises his cell phone, home phone, and is very accesible, cares about his customers. I never even got a price from any other dealer as when I walked into Wilkins I new I was home. My thanks to everyone at Wilkins for the great jobs they do!! Rick Lawrence"
|
|
By: Rick N Troy,VT
|
|
|
"There are dealerships much closer to where I live, but I go to Wilkins for EVERYTHING, even if it is just a few dollars worth of parts. Barbara and staff are the best in the world and I have been to dealerships all over the world! Keep it up....
Gary from Winooski.
"
|
|
By: Gary Winooski,VT
|
|
|
" MAN TALK ABOUT SERVICE. I was at Wilkins doing paper work on the bike I was buying with Ann and my cell rings. It was my wife asking "where are you?" I told her I was at Wilkins doing paperwork and buying the bike, and she says "well your bike is here(home)." The other day I had a gas leak and called Wilkins. I told them what was wrong and they came, got the bike, fixed it, and NO CHARGE. Now that's why its the only place I'm going for service of any kind. THANK YOU ALL VERY MUCH.
Les Smith
"
|
|
By: Leslie Williamstown,VT
|
|
|
"Being a brand new bike rider with no experience what so ever everyone at Wilkins went above and beyond when it came to purchasing my 883L. At no time did I ever feel rushed or made to feel I was wasting anyone's time. I can not say enough wonderful things about my experience at Wilkins. Each time I return the feeling is the same...the staff is willing to give the time needed to answer any questions I may have; help with clothing purchases or just to offer advice on any matter. Everyone is always so friendly. I would like to say a special thank you to Brooke in parts, Josh in clothing, Paula in finance, John for taking more than the usual amount of time going over the bike with me the day I picked it up and of course Barbara for the initial help and guidance. Once again a huge Thank-You to everyone at Wilkins Harley-Davidson!!!!!!!!!! Now if I can just learn to ride>>>>>>>>>"
|
|
By: Debbie Barre,VT
|
|
|
"The staff at Wilkin's is wonderful. Our experience with them was great. Mark took the day off work so we could visit Wilkin's and see the bikes - We had been looking on-line at the web site. I talked him into just going in to "look" By the end of the day I had him buying a 2009 Dyna Superglide Custom in Red-Hot Sunglo!! We were greeted at the door by Josh who was really good about doing his best to answer our many questions about the bike , when we had a question he wasn't sure how to answer he went and found someone who knew the answer. John came out and greeted us with a handshake and a smile. we explained that we were just looking , there was no pressure he answered all the questions we had and we left. We came back later the same day again we met with John and he gave us everything we needed for our bank to give us our loan. we returned later the same day money in hand ready to buy our first Harley-Davidson. Upon our return John directed us to Paula and Ann who had our paper work done quickly and easily. John then took us to meeet Brooke at the parts counter and he took us around the shop to meet the staff who were all wonderful and so nice. Dennis took over for John to do the walk through on our new Harley. He was great he asked us more than once if he was explaing things too fast and made sure we understood everthing he was showing us. He took over 45 minutes with us staying late. Even as the other staff members were leaving( and waving to us) he stayed going over the bike with us. We would recommend Wilkin's to everyone we know. We have been back to get riding gear and Josh knows his stuff - taking time to show and explain to Mark about how a good helmet needs to fit, Next is my turn.
Thank you all for making our first Harley purchase as wonderful as everyone's should be!!!!"
|
|
By: Mark and Amy Waterbury,VT
|
|
|
"I recently bought a 2008 nightrod special vrscdx.It's been a couple of weeks now and I've gotten some good miles on the bike so now I can comment.This bike is an animal.It's powerful,and fast but that's not all.The handling and braking are superior compared to other bikes i've ridden.I definataly will not be buying anything but a Harley for here on out.I've rode all kinds of different styles and and makes of the Foriegn bikes and they don't even compare.This bike has the best of both worlds.It's got comfort and perfomance and a whole bunch more with that Harley name across it.The people at Wilkins were great to deal with.They were very knowledgable and weren't pressuring in any way,even though my mind had been made up before I got there I think.Hell they delivered my bike and picked up my trade in,and it's not a short trip. The overall experience has been great and I will be dealing with them for now on. "
|
|
By: Anonymous Fair Haven,VT
|
|
|
"Unhappy with the whole attitude elsewhere, I headed north to Wilkins to give them a try. I needed service on my 04 sporty, 15k checkup .... WOW fast turn around VERY descent people to talk to and my bike ran better than new. When my daughter gets out of college and I buy a new ride, there is only one place I'll go. I HIGHLY RECOMMEND WILKINS !!! Stop by and talk to them :-)
Lenn Cole"
|
|
By: Lenn South Royalton,VT
|
|
|
"Thanks everybody, it truely was a group effort to get me to commit to getting a new ride. after John delivered the bike to us we went for a 93 mile ride, just didn't want to get off and go to bed. thanks again to all of you for just being Wilkin's Harley."
|
|
By: Steven Northfield,VT
|
|
|
"Only get a 3 star on the financing because the rate is high AND require 10% down.
First ride today. Couldn't be happier. Dennis and John were great on the sales floor and never once pushed me towards a decision I didn't want to make. I have worked in sales for the last decade and your entire store is a beacon of what customer service should be. Congrats. I recommended my store (Skirack) take a field trip to see just what premium customer service is.
Josh was super helpful in getting me set-up with some chaps and walking be through actually putting them on. And he never once failed to mention that you guys were there to help and you would try to order me whatever I might be after.
The parts guys were super fast in coming up with prices and never judged what parts I might have been interested in. They answered my questions thoroughly and honestly.
And while service, I didn't get to meet much, did a bang up job. The picture perfect service department is never seen nor heard, and really, I only ever talked to Aaron when I called to see if my bike was ready 5 days ahead of what we agreed too. And it was! Again, I was told my bike was ready, and when I got there it was outside and ready to roll.
Today was my first ride, and it certainly won't be my last.
Thank you everyone at Wilkins."
|
|
By: Adam Burlington,VT
|
|
|
"Myself and my Girlfriend were talking on the way home on Saturday 23, March. And both of us were so takin back on how well we were treated. Dennis I like to say thank you for such an awsome time. I'll be forever talking about Wilkins Harley to everyone I come in contact with.
You made my dream of owning a Harley come true.
Thanks So Much
SSG Kevin Blanchard
86TH Mountain Brigade
Vermont Army National Guard."
|
|
By: kevin Proctor,VT
|
|
|
"A friend of mine who had done business with Wilkin's in the past told me about the Harley Dealership in Vermont. I admit, the first thing I did was check the website and found several street glides that caught my attention. One Crimson Red Sunglo bike really caught my attention, however I was still skeptical from the run around and "sales game" that I was experiencing with other dealerships...including where I had purchased my first Harley at a dealership in MA (and have now committed to NEVER going back - it was like once the sale was done you were just another number...
I ended up finding an older street glide that I considered buying (this was NOT at Wilkin's Harley Davidson), and to make matters worse I was settling instead of finding what I really wanted when my same friend that had told me about Wilkin's sent an email to the Wilkin's General Manager, John Lyon to tell him about me and get his advice on the situation. Within minutes I had email coming to me from my friend and seconds later John Lyon of Wilkin's Harley.
It was an absolute pleasure talking with John Lyon on the phone. His demeanor was extremely polite, his answers to my questions were straight forward (none of this "SALES MUMBO-JUMBO") and his willingness to listen to the customer was a breath of fresh air. Within minutes John and I had discussed my needs, what they had in stock (including pricing factoring in my trade and loan term) and suddenly I had several viable options ahead of me and the BEST part was THERE WAS NO PRESSURE!
After a short discussion with my wife we decided to make the trip to Barre, VT and although it was 110 miles one way, the trip was worth every moment of it. We were greeted as we walked in the door by "Josh", the Merchandise Manager who knew us by name and immediately offered us something to drink (of course at this point we really just needed a bathroom - but the hospitality was like nothing we had experienced at any other Harley Dealership).
We met with John Lyon who immediately provided us with a tour of the facility, introduced us to his employees (all of whom were very polite) and finished on the showroom floor looking at their selection of street glide bikes. Another interesting point my wife and I noticed was John knew every customer we saw walk through the door by name - what a change.
Now I must say our shopping was slightly interrupted because of ALL the socializing we were doing with "Grandma" - Barbara Wilkin's; what a pleasure she is...
John spent a couple hours with us looking at the different model street glides, answering our litany of questions without missing a beat. Well remember that crimson red sunglo I mentioned - IT LOOKS EVEN BETTER IN PERSON! I was hooked. With what was probably the most comfortable buying experience I have ever had I now had my dream bike and Wilkin's Harley was the catalyst that made it happen.
(Ok there is just a little more) Approximately two weeks later I returned to Wilkin's to sign paperwork and get another chance to preview the bike. When we arrived we were immediately brought out to the service center to see the bike, it was immaculate! We took care of the admin side of things and then John Lyon's took a minute to review the bike with me and all of its options (when I say a minute I mean about 40 minutes of course).
John reviewed every part of the bike with me, testing me (AND MY WIFE TOO) to make sure we had it all down (the sissy bar, ABS, cruise control, the stereo, the tire PSI, the security system and more) and that we didn't have any questions. This had been the best "overview" for a bike that we had ever experienced. However, the most memorable part of this was John handing us a business card with his home and cell phone number on it if we ever needed anything, or had a question regardless of the time of day or NIGHT... (although this sounds like a dare John) - I can not dispute that is great customer service!
Wilkin's delivered the bike all the way to my house where it is in my garage. This leads me to my ONLY complaint; if Wilkin's could just make Spring weather arrive a little faster then I could go ride even sooner!!!
Thank you to ALL the Wilkin's Harley staff and specifically John Lyon for making this a wonderful experience through and through. Like my friend referred me, I have already started telling everyone about my wonderful experience and when the dust finally settles there is one thing for certain; any future bike purchases we do will be done at Wilkin's Harley Davidson!
"
|
|
By: Joshua Sanbornton,NH
|
|
|
"This is my first HD. Barb/John - you have a great team. Your establishment is a cut above the rest! Service is excellent and you never feel pressured to buy. Staff is extremely knowledgeable and really understands what customer service is all about. You get it! Now I understand firsthand why Wilkins is always ranked at the top for sales and service. Thanks for the great experience.
P.S. I'm hoping for an early spring, I need to ride. Bob
"
|
|
By: Bob Williamstown,VT
|
|
|
"Wilkins Harley Davidson is definitely my #1 dealer-their friendly courteous staff went out of their way to help me with my new bike purchase even when I wasn't sure they never pushed and WENT WAY OUT OF THEIR WAY TO HELP WHEN I WAS READY! I can't thank Barb, John and their great staff enough-thanks again for another great buy from Wilkins HD!"
|
|
By: Deb Enfield,NH
|
|
|
"Walking into Wilkins feels like walking into a family member's home. Eveyone that we dealt with was friendly, helpful and not "pushy" at all about us buying anything. One of the many things that impressed me was something that happened when we were there last night. John was showing us all the features on the Harley we bought. There were some employees/family members leaving for the day.Each one of them took the time to come over to us to say good-bye and congratulate us on our new Bike. They didn't have to do that but, they did. That is the kind of place that Wilkins Harley Davidson is."
|
|
By: Lisa Berlin,VT
|
|
|
"John, Ann, Barbara and Family of Wilkins HD, I can't thank you all enough for the most excellent experience while purchasing my 2006 FXST Softail Standard. You all made me feel like part of the family. It was very comforting and with no pressure. My daughter Christine had a blast with Cody! I have only heard excellent things about your business, and with my purchase with you folks today I can see why. My husband and I own our own automotive shop and that's how we treat our clients (like family!)...Perfect. I will refer anyone I cross looking for a Harley to Wilkins with no hesitation at all and rest assure I'll be riding my Softail with a real big grin on my face!!! Hope to see you all soon...Ride Safe, Ride Free, Ride a Harley!!!!!
Tirah L.C."
|
|
By: Tirah Georgia,VT
|
|
|
"I've wanted a harley since i was about 10, first time at Wilkins at the old shop listening to the sound of thunder and the feelin the ground shoke was the most incredible feeling ever... well to a 10 year old it was. The respect you see people giving each other for riding a Harley is awesome. I wanted that respect and I never been the same since. Im 30 now and finally own a Harley thanks to the crew at Wilkins who always greet you with a smile always say hi when you walk through the front door. Not because it's their job, it's becauce youre family. Thank you to everyone at Wilkins for treating me an my family like your family!!
Troy"
|
|
By: Troy ,VT
|
|
|
"I have been a customer of Wilkins Harley Davidson for several years, I enjoy coming into the dealership, the staff makes you feel right at home. I recently entered the gift card give away and I found out tonight that I was the winner!! Thank you very much Barbra John and Ann! and the rest of the staff it will truly be a pleasure coming in to spend that gift card!!
Thanks again and see you soon!!
Chris Alger"
|
|
By: Chris ,VT
|
|
|
"Very kool place. When you walk thru the door and the owner comes to meet you know your in the right place. Barbara talked w/ us for 15 minutes about the old days at the ole site that we rode to in 1977. We met her and her Husband on a Saturday. We were just there to buy some H-D shirts. Did the same thing this time except. Sweatshirts this time. ( OCTOBER )I asked her about a Wilkins H-D plate frame and She gave it to me. ( WOW )It's on my OLD bike and will be transfered to others if need be. Everyone we met there that day was A # 1 See ya next year and my Wife said if and when we need another H-D we would be looking WILKINS WAY. VERY KOOL PEOPLE FOR SURE! Jack and Dawn East Brookfield,Mass."
|
|
By: john j east brookfield,MA
|
|
|
"Thanks for the friendly professional service. Would recommend to anyone looking for a new ride! jt."
|
|
By: John st albans,WI
|
|
|
"The committment to customer satisfaction and attention to detail by the staff is unmatched in the area. Wilkins Harley is all about the customer."
|
|
By: Jerry Queensbury,NY
|
|
|
"My wife and I drove 536 miles round trip from Taunton MA to Wilkins HD in Barre VT. Why would anyone do such a crazy thing with the cost of gasoline being so expensive?
What makes Wilkins Harley Davidson in Barre Vermont different from any other Harley dealer?
I will explain why Wilkins Harley Davidson is different than the rest of the pack!
My wife Jodie and I jumped on our Harleys one summer’s day and headed to Wilkins HD in Barre Vermont. We like to check out HD dealerships throughout New England.
So off we went, when we arrived we where greeted by Barbara, she was so kind, would you like a coffee or water she said! We replied no thank you we are just checking out the dealership not knowing she was the owner. Jodie and I said what a nice greeting, we felt right a home.
Than my wife decided that we needed new motorcycle jackets, so she started talking to Josh the merchandise manager, he was a great help showing us all types of jackets and how thy work and how good there are, so on we ended up buying two jackets!
As we were leaving, my wife said you know I need an extra bag for my bike so off we went heading to the parts department. Jodie spoke to Mike the parts guy! How can I help you he stated, well Jodie said I need an extra bag for my HD Softail Classic but I don’t know where to put it? The lord only knows that Jodie has more than enough bags on her bike! Mike replied let me look at your bike, so off they went to look at her bike. Mike said to Jodie we can add a bag to the saddle bag guards. So Mike showed Jodie the leather bag and she was sold. Well any other dealer would have said thank you and see you later. Jodie asked Mike how does this bag go on? Well Mike came out and attached the bag on the bike for my wife at no charge. (That’s services plus!)
We were sold on Wilkins HD that day.
We have bought our past Harley Davidson bikes in MA, and NH and we have visited most of the dealers in New England and Northern NY. And none of them came close to the customer services that we received at Wilkins HD in Barre. So Jodie and I said you know the next bike we buy we should buy from Wilkins HD.
Well I decided to add a IDS to my 2007 Road king so we stopped by Wilkins HD again and spoke to Roger the services manager, well he said it just so happens that we are have a sale on that part including installation. So he gave me the price and I called other dealers asking for pricing and no other dealer came even close. I said to Roger that’s a great price when can you do it? He said well the part doesn’t go on sale until next week. I replied let me check with the boss (Jodie) and see when she plans on heading back to VT.
I asked Roger we will be back in two weeks; can you do it on a Saturday and make it quick? I dislike hanging around on a nice summer’s day. Roger said we will do our best to get you in and out. When I arrived that Saturday they brought my bike right into the services bay and within 1.5 hours we where on our way!
This year 2009 I decided to buy that new redesigned FLHX Street Glide touring bike. I emailed no less than 5 dealers in New England and no one responded. Than Jodie said to me I though we discussed if we where going to buy a new bike we would ask Wilkins HD in VT for a quote. I replied your right I will e-mail them tomorrow morning. So I went online got Wilkins E-mail address and fired off my questions. And bang just like the say on their web site. That they reply to e-mails quickly. That is so true! John Lyon e-mailed me right back telling me that he received my e-mail via his blackberry and told me that that Dennis the sales manager would get back to me as soon as possible.
So the next thing I know Dennis the sales manager sends me an e- mail asking me about my needs. Than he asked me if I was planning on trading in a bike, well we went back and forth and that we came to an agreement based on them looking at my bike before the deal was agreed upon. So we setup financing and insurance issues and than setup a time to meet that coming Saturday; I gave them a down payment to hold the bike and my wife and I drove 268 to Barre VT along with my motorcycle trailer and our two Labrador retrieves.
When we arrived the place was busy! Every one was looking at the new upgrades on the touring bikes. Jodie and I went inside the show room and where greeted by John Lyon the GM and than by Dennis the sales manager I said to him how did you know who I was? He said it was easy you have MA plates and a trailer.
Dennis came out to my trailer he looked at my bike and than helped me unload it he drove it and than he told me the bike looks and runs great we have a deal!
So Jodie and I went the see the office manager Paula! Paula had all the paper work ready and we where in and out in and out in no time. Than Paula started to introduce us to the rest of the Wilkins staff, we stopped her and said there is no need for introductions we know them all already!
The bottom line is this, if you are looking for the best services in New England head to Wilkins Harley Davidson in Barre Vermont you won’t be sorry!
Jodie & I want to Sincerely Thank the entire Staff at Wilkins Harley Davidson for and outstanding job!
"
|
|
By: Bob & Jodie Taunton,MA
|
|
|
"John and the whole crew at Wilkins, I just wanted to take a few moments and say thanks for always treating me like family. I have had such a great experience, since before I returned from Iraq til this day you have always taken the best care of me and my Road King. Everyone there is so helpful and are always willing to go the extra mile. Today, people put up with terrible customer service because it seems to be the norm, but I have always been treated like I am the most important person in the shop. This summer I had the good fortune of traveling out to California on my bike and it ran like a charm. The only thing I did was change the oils, 10,000 miles in a month, talk about dependable!! We live in such a great country and if there is a better way to see than on a Harley, I don't know what it is. I wanted to show you some pictures of the trip, the 1st one is what I call the " All American" shot, the next is in Sturgis and the last one is in Monterey Bay California. I look forward to many more miles and a continued friendship with everyone at Wilkins, thanks to all, VR Kevin"
|
|
By: Kevin ,VT
|
|
|
"Josh thanks so much for helping Paul out with clothing! (Saved my bacon)
The trade to his new Cross Bones and adjusting to his Cross Bones has well been an adjustment, on both of us! You helped him with the purchase of leather FXRG Jacket, boots, chaps and gloves, all made the adjustment and total enjoyment of the bike complete when we headed home.
I knew it was a great bike one he would enjoy, but taking the time and money investment in the right clothing gear made his ride so much more enjoyable and more "focus time" to really dig into the cool ride of the Cross Bones and he said he would ride more with me!
I love the fact we don't have to "BUY" our discount upfront and basically prepay for services and "customer loyalty" through a gimmicky card.
What a concept at Wilkins give the customer what they should have for FREE, up front with no mathematical gimmicks that really don't add up to whats really important, true valued customer service and true appreciation for repeat customer loyalty, thanks for appreciating our business and "trusting" our loyalty with out a card to make us fast Harley friends and loyal repeat customers.
I travel pretty far for an oil change and the friendly hello from your staff every week I stop by for coffee and well lets face it, some new parts! It's only been what 2 months since I darkened your door and feel right at home!
Sorry Mike about exhaust, next week maybe? Guess Josh had the answers Paul needed to really connect with his new Bike from Wilkins. The weight is lifted!
Peg List, rogue rider no more!"
|
|
By: Peggy Paul Hinesburg,VT
|
|
|
"Worked with John on the purchase, he was very helpful, not pushy at all. When I decided on purchasing, he stayed late to make sure I understood all the details of the bike. It was a very enjoyable experience all around. "
|
|
By: Jerry Northfield,VA
|
|
|
"I bought my bike from Wilkins back in 2002. From that first day I've received nothing but professional courtesy, and a warm welcome from the entire staff every time I walk through the door. Recently I had my bike in for some major work to the engine, and their were some unforeseen problems. These problems had me forced to leave my bike over night and I thought I was going to have to struggle to find a way home. Luckily for me the service department was more than accommodating when they let me use the company vehicle to get home and return the following day to pick up my bike. My bike is running as good as, if not better than, the day I bought it. I would like to send a special thanks to Roger, Marc, and BJ for all they've done for me during that troubling time. "
|
|
By: John Jeffersonville,VT
|
|
|
"Roger, Brooke thank you for turning my bike around before the weekend with new tires!
I indicated to Roger and John I wasn't even a customer or had bought a bike there to be treated so kindly and so quickly, over night, new tires and mounted too, they said "well your a customer now"!
I'll drive that hour and gladly hand over my four bikes to service and trade my "error" and swallow a potential financial loss anytime for John and his staff's genuine concern of what owning a bike is all about, the excitement, the travels, the stories and the memories of the friends one cultivated along the way.
Truly loving your bike, the experience and decision you made.
Being welcome home to the pack, but still remaining a independent, really that is what a Harley owner is, "independent", not part of the Corporate world and one gets that sense at Wilkins. One cannot fake being genuine.
Thanks John, my friend and I had a lovely end to our work day at Wilkins, even though you and your staff were closing for the long day you guys never rushed us and even let me test drive the Cross Bones!
You don't know what that meant to me and it was so effortless at your dealership. "
|
|
By: Anonymous Hinesburg,VT
|
|
|
"I was in the store yesterday about a a problem I was having with a loose bolt on my sissy bar side plates.
I was overwhelmed with the service I received from Mike in parts and Roger in service. I couldn't believe how much time and energy was spent to help me with an issue, although important to me, may not be seen by most as a critical problem. Mike looked and tried everything possible to fix my "loose screw". Roger didn't stop until I was ready to leave.
I love Wilkins HD, even when your problem is "little", the service is great! Thanks!
Janice Gogan Leonard "
|
|
By: Janice East Hardwick,VT
|
|
|
"What a business concept,not MAKE the customer, have a HAPPY customer. They make everything right the first time and noone has any wasted time. H-D dealers come and go, but WILKINS is still with family and a reputation is upheld. "
|
|
By: Clyde Barre,VT
|
|
|
"To the Management Team
Just want to say a big thanks to your Parts and Service Team for getting us back on the road this past Thursday. My brother and I were heading home after touring the East coast when I noticed that the rear tire on one of the machines was in very poor shape. In late afternoon I contacted your Parts and Service Team members to see if they could help us. Even though you were closing shortly for a four day weekend, Marc in service went out of his way to get a tire on the bike and us back on the road. When completing the service, your technician noticed that one of saddle bag clips was broken and that was also replaced. While waiting for the repair, your staff on the floor pulled up the weather on radar to let us know what to expect when we left. During our brief visit to your dealership, it was quite evident that you folks pride yourselves in quality and friendly service. Please give our sincere thanks to the members of your team for a job well done. These very positive experiences in time of trouble remind us why we enjoy riding Harley Davidson motorcycles. All the best......Bob and Jim Thomas"
|
|
By: Bob ,NS
|
|
|
"Absolutely one of the most friendly and customer oriented dealerships I have ever visited. Prior to riding to Vermont for our vacation (3 riders, two passengers, 3 HD's) I called the dealership and spoke with John asking him for good locations/places to ride during our 5 day vacation. John not only recommended various places to visit, but he also provided specific directions from the resort we were staying in. We stopped by the dealership to meet John and spent 3 hours there. John and his beautiful Grandmother took the time to talk to us, give us the history of the dealership, and checked out a few things on my 07 Ultra. Thanks to John and his Grandmother (and boss) the 3 hours we spent at the dealership help make our Vermont vacation a memorable trip. WE WILL BE BACK!!!"
|
|
By: Steve Centreville,VA
|
|
|
" I have found your dealership to be the very best in every way. Your super friendly staff makes every visit a wonderful experience. I can understand why you are #1 in New England. Oh, by the way, your hot dogs are super too. John, Montpelier, Vermont."
|
|
By: John M Montpelier,VT
|
|
|
"I would like to "Thank" Roger, Marc and the service department for there excellent service work on my Fat Boy. I've had the bike for two summers (going on my third..) and it has had problems from day 1 when I purchased it from another dealer. I heard about you through some friends and they highly recommended me to bring my bike to you and said if there is a problem with the bike Wilkins will find and take care of it.
At least one time per tank of gas the bike would buck and sputter and since you found the problem I have ran three tanks of gas through the bike without one issue. It may sound early to say the problem is behind us but it is the first three tanks of gas without a problem for the first time since I've owned the bike.
Great service and communication with the customer is a hard thing to find these days but you guys went above and beyond on both catagories! I will (and already have..) recommended your service department to everybody I talk with and when it comes time to trade in for another bike it will only be with Wilkins!
Thank you for everything!
Lee"
|
|
By: Lee Jericho,VT
|
|
|
" It was great dealing with you. I never felt pressured. As always I was met with smiling faces."
|
|
By: Barbara Northfield Falls,VT
|
|
|
"After the bike took a little longer than anticipated to arrive,John made sure that it was assembled quickly for me. Then made sure I had his phone numbers to call him with any questions even AFTER I had paid for the bike. Then made sure that we had gone over as much as posible before he walked away. I wish they were located more north!"
|
|
By: Joshua Bakersfield,VT
|
|
|
"Let's face it folks....HD's will sell themselves. It's everything else that Wilkins does that makes them so special and several cuts above other dealers! Just look at the customer testimonials and see how many people either have a HD dealer in their hometown, or drive right past one just to get to Wilkins....there's something to be said for that!!! The folks at Wilkins are some of the hardest working, friendliest, most sincere professionals we've had the pleasure to deal with in ANY industry and I simply can't say enough about our buying experience! We initially requested a price quote over the internet, and received a response from John within minutes. We were shocked when it was well below another dealer's "best offer". When we arrived at Wilkins to look at the bike, it was a nice touch to see our names and hometown on a tag on the handlebars. John and Ann stayed THREE HOURS past closing so that we could drive our '08 Fatboy 105th anniversary model home last night, and Gram made a special trip in on her one day off a week just to meet a new customer....simply amazing!!! John went to the store to get sodas for my family and I while several other employees spent over an hour playing with our 3 year old and 10 year old children!!! We've found a new home in Barre, VT and will make the 50 mile ride up Route 14 regularly to visit our new family!!!"
|
|
By: Karl & Melanie Enfield,NH
|
|
|
"received bike for birthday. fantastic job with the surprise. very friendly atmosphere. highly recommend wilkins to anyone in the market for a bike."
|
|
By: steven vergennes,VT
|
|
|
"Just replaced my 1100 VStar with my first Wilkins purchase -and my first Harley, an 08 Electra-Glide. Thank you John and Dennis for making my selection and the transaction smooth and pleasant. Both of you in particular, and everyone at Wilkins in general,are to be complimented for the thoroughly professional and relaxed manner in which you respond to all levels of customer questions and requests with patience and resourcefulness while avoiding the pressure and condescension so often present in other dealerships. None of my questions nor concerns were ever too trivial for you to attend to. The unhurried yet attentive manner in which everyone at Wilkins responds to any and all questions from the casual tire-kickers to the serious and knowledgeable purchasers is not often seen at other dealerships. Thank you John and Dennis for making my purchase so easy and for matching me with an incredible new bike. If I ever discover anything about it that I think could be improved upon, I'll let you know. Don't wait by the phone ... I doubt the Electra-Glide can be improved upon. Ken Kelly"
|
|
By: Ken Eden,VT
|
|
|
"I felt as if they were family, helping me buy a harley. I will never go any were else. They are the best around at what they do from sales, parts, apparel. They took the time, and I mean time, all day to help me and my wife with are needs. Thanks so much for everything. Youre new and now life long customers. Mike and Dee. :)"
|
|
By: mike & dee williston,VT
|
|
|
"I recieved word Wednesday that my father was going to die and that I should get home soon. I live in North Carolina and got on my bike to see him one last time. My wife called Wilkins and talked to John about needing my bike serviced when I got there. John was very helpful, we even tried to arrange to get some Harley's together so my dad Buster could see and hear the thump of a Harley one last time. My dad used to ride Harley's and bought them from Harry in the late 50's and 60's. My first introduction to Wilkins was when Buster brought me to the old shop some time ago. Harry remembered Buster and asked if he wanted to take one for a ride. To say I was impressed with the encounter would be an understatement. It took me a long time to get a Harley but the love my father had for them passed down to me. The ride home to North Carolina gave me time to think about a great dad and how every time I ride I know he is with me and even though we never rode together I still feel his love. He passed away early saturday with us around him. Now he is thundering down the gold highway on his Superglide. I just want to thank everyone at Wilkins for taking care of me during this time of need. This has been the best experience of any Harley Dealership I have been to, others can take lessons from your caring. God Bless.
Walter Farnham, North Carolina"
|
|
By: Walter Broadway,NC
|
|
|
"Great experience working with everyone at Wilkins HD. Everyone made you feel welcome and no one was pushy, which is a big plus in our book. Very informative about the bike and clothing. Great job! Would recommend anyone who is interested in a bike to go to Wilkins"
|
|
By: Jane North Pomfret,VT
|
|
|
"My total time spent with you was great. From the drinks to the cake to all the people that really care about what they do. I am glad that my first hog rolled off you floor with many years of my sevice to come. your new pal "
|
|
By: jared Fayston,WA
|
|
|
"We can't be more pleased with this whole buying experience! Everyone we dealt with was exceptional. Paula did great with our financing, Mike was awesome in helping us pick out the seat and backrest, Dennis eplained everything very well when we came to pick it up today. And Josh-he is great, helped me with the helmets, and today when i was in showed me coats, etc. John was incredible thru it all, we never felt any pressure, and all our questions were answered fully.The personal touches (like emails) are wonderful. You are all a great group of people and we look forward to alot of years of having a Harley!"
|
|
By: Barb and Charlie Granville,VT
|
|
|
"This whole experiance was top notch, first class from beginning to end. John spent the time with me to make my bike fit for me and everyone on down the line were great. I felt like a valued customer even though it was my first trip to Wilkins. A big thank you to all the staff at Wilkins Harley-Davidson."
|
|
By: Homer Waterbury,VT
|
|
|
"From start to finish, my buying experience was easier than I could have ever imagined it. I was particularly impressed with the promptness of response to all of my inquiries. When I initially filled out an application for financing and later when requesting quotes, I received a telephone response less than two minutes after completing each form online. Literally, less than two minutes. The sales staff was very patient and attentive as I continued to send inquiries through e-mail, and at no time did I feel pressured or rushed.
I was also very impressed with the ease of financing. Wilkins was able to cater the loan to meet my needs. I was able to finance everything from the bike itself to the insurance and vanity license plates!
Often when dealing in the service industry one encounters customer service agents who say and do the right things, but their actions seem disingenuous. This was not the case at Wilkins. I felt that every staff member I dealt with had a genuine concern for my best interest. That made all the difference in the world.
"
|
|
By: Jason Burlington,VT
|
|
|
"I just purchased the new Cross Bones from Wilkins. The service, sales and overall experience are second to none! This is my 4th Harley and each time I work with Wilkins their staff goes out of their way to make the experience great! I could go to a dealership much closer but find that when I deal with the family at Wilkins they truly like what they do and back the product they sell! I definitely feel part of the Harley family! I would recommend them to anybody thinking of buying a Harley!!!"
|
|
By: Jason Hinesburg,VT
|
|
|
"Buying a MC at Wilkins is a great experience. Over the last year, I have visited almost every HD dealer within 150 miles of my home and Wilkins was the most impressive. It has a great staff to answer all questions and assist you without pressuring you to buy."
|
|
By: Rick North Creek ,NY
|
|
|
"CONGRATULATIONS to everyone at Wilkins Harley on your 2007 ranking! Its obvious that you care about your customers! As I told John last year, I had been to several dealers in the area. I feel like a number there in comparison to your store. Last year I wrote a letter to Harley acknowledging your dealership as the best I have ever been in or will ever be in. You can't teach or force the sincerity you get from Wilkins Harley (many places try). Thanks for always making my experience so memorable. I will be buying a motorcycle soon!"
|
|
By: Sam ,VT
|
|
|
"Hey Wilkins HD Team !
... on my tour through New England in the past weeks (was our vacation) - as always - I tried to meet and see as many Harley-Davidson dealerships as I can. They are mostly different to ours in Germany anyhow and mostly you can see some parts and stuff we dont have here. But parts, bikes and stuff ... this is not all - there is something more to "get in touch with" and this is service.
I have by far visited a lot of dealers all over the US in the past years, of course the same in Germany and in other parts in Europe so far and always you compare those to each other. I realized that real size of a dealership at Harley-Davidson is not the store dimensions, but the customer service and relationship. And that is something I was experiencing in a way when I entered Wilkins Harley-Davdison as I never had it before.
There was a very nice gentleman at the desk in the middle who took care of all my company that morning from 1st minute we entered until we left - he offered us coffee, we got some pins and he was there for all the questions in any case we had. I am very thankful to this ! Walking around in the store made us see that anybody acted like him ! Customer service seemed to be in the blood of anyone working in there ! Guys you were doing really, really great and overwhelmed us !
Your treasure sure is to turn a customer relationship to a friendship - and you know more than any dealer else on how to do that. Keep that secret guys and you will find yourself always on top of dealers in the world. Sad Germany is not around the corner to be part of those lucky ones in your store.
I wish you all the best for the future - to anybody else out there: if you ever can stop at WILKINS => just do it ... and you never will forget about that - promise !
Ride free
Alexander Niwek, Germany"
|
|
By: Alexander ,XX
|
|
|
"Hi John,
I'm writing to give you an update on the upgrade to
the IDS (Isolated Drive System) on my 2007 Road King.
First, overall, the difference is dramatic and I now have a usable 5th
gear!!!
As advertised, the bike runs much smoother through all of the gears. In
1, 2, 3, 4, & 6, I never really noticed any vibration nor noise - until
I had the IDS installed and could compare. The IDS sprocket is
significantly better! It is especially noticeable in acceleration from
lower RPM's. Before the bike would lug and you would feel the stutter
throughout the entire bike. With IDS - Gone!! Smooth acceleration
throughout almost all RPM's. At steady travel, again, the bike is MUCH
smoother - even at the lower RPM's. For example, in 4th gear, I can ride
down as low as the low 30's where before the bike would lug and surge.
Now for the original issue - the 5th gear clatter. I would love to say
it's gone completely however, due to the straight cut, I believe that
would be impossible. HOWEVER, it has dramatically been reduced (my
guesstimate is about 75%) and is almost unnoticeable. Certainly, it is
no longer an issue and now feel like I have regained another gear. I can
ride 5th from the 40's to the 70's and the bike is smooth and quiet.
Before, I felt like 5th was completely unusable at any speed.
So, overall, I am thrilled with the improvement and, even without the
5th gear clatter, is well worth the cost for the overall ride
improvement. With the 5th gear clatter issue, it is an absolute must and
worth every penny.
If you have any customers that would like to talk directly to me, please
pass along my contact info. I'm so pleased with the change, and with
Wilkins, that I'm willing to do what I can to help others.
Finally, I understand why you guys are #1 for Customer Service. Dennis
and Roger were incredibly helpful, and patient, with anything I asked or
needed. I also truly appreciate your understanding and willingness to
work with me on this. I know that this kind of stuff is not easy but you
really stepped up to make sure I was satisfied. Being 2.5 hours from
your dealership is not the most convenient but I can tell you, for sure,
that you have a loyal customer. I would tell anyone, despite the
distance, that it is worth buying and servicing the bike at Wilkins.
Thanks much for everything!!!!
Please feel free to contact me if you have any questions.
Thanks,
Paul Musto
Engineering Group Director
Cadence Design Systems
270 Billerica Rd.
Chelmsford, MA 01824
"
|
|
By: Paul ,MA
|
|
|
"I have never been into any type of dealership (new/used) where everyone was so genuinely nice and helpful. The staff at Wilkins made it possible for me to purchase a 2008 Sportster while my schedule was difficult. Ann was great at explaining to me the financing and warranty paperwork. John not only took the time to explain to me about my motorcycle and answer my question butdid something I have never even heard of from any dealership. John gave me his business card with his work number on it and then wrote his cell number and home number to call him if I had any questions or problems with my new HD. My experience at Wilkns was so unbelievable that I will never buy a HD from any other dealer, anywhere...
I also forgot to mention that they gave me the best price by quite a bit from the first VT Harley dealer I stopped at.
Top notch all the way
thank you
Ed Martin, St. Albans."
|
|
By: Edward St Albans ,VT
|
|
|
"Let me start by saying that I purchased 2 bikes from Wilkins this year and that fact alone speaks volumes about this first-class Harley dealership. My 1st experience was earlier in the summer when I purchased a used 1200C Sportster. I rode the bike all summer and decided to trade it in on a brand new '08 Road King Classic. With each purchase, the staff at Wilkins treated me with the highest level of professionalism and were excellent in everyway. I can't say enough about the folks at Wilkins and will be buying bikes from them for as long as I am able to ride. Check them out, you won't be dissapointed."
|
|
By: Tony Waitsfield,VT
|
|
|
"I just wanted to drop you a quick note. I stopped into your shop on my way home from the "Adirondack Rendezvous" ( a super ride ) and I wanted to tell you that your dealership has to be one of the best that I have visited so far. Although I did not buy anything at your shop, your staff were to say the least, GREAT! The cold drink of apple cider on a very hot day that was being passed out the day I was there was well appreciated.
Your dealership is run the way a dealership should be run, and I will return, and I will be on a shopping trip this time. I'll be in touch in the spring with my 'WISH LIST' new seat...etc. till then.
thank you
Robert Backman
P.S. I don't know how far your customers travel but you can add Yarmouth N.S. to the list."
|
|
By: Robert Yarmouth,NS
|
|
|
"After having travelled miles with a bungee corded saddlebag lid,the service dept was great to help us immediately get back on the road.We would also like to thank the rest of the staff, for helping us to find a campground. Thank You,and keep up your outstanding work.
Gil and Brenda Toronto, Ontario Canada"
|
|
By: Gil and Brenda Toronto,ON
|
|
|
"I had a wonderful buying experience when purchasing my 2008 Harley Softail Custom. Everyone associated with the dealership ....Barbara, John, Ann, Josh, Chris, and all the other good folks that I met, were genuinely concerned and interested in my satisfaction and in making the opportunity to serve me, the customer, their number one priority. Starting in 1991, this is my 4th new Harley that I've purchased, but because we live in Florida during the winter months (so I can ride year-'round), I've previously bought my new Harleys in Florida from Florida H-D dealerships. Never again!!! After experiencing the genuinely different and positive dealership of Wilkins and the family-owned emphasis on individualized attention, I'll never go back to being treated "like a number" in the big, high-pressure, "let's-meet-our-sales-quota" environment that I've seen at other H-D dealerships. I would whole-heartedly encourage anyone interested in a totally satisfactory sales, service, parts, accessories or motor clothes experience to visit Wilkins and you too will appreciate the difference that "family values" means when related to all aspects of motorcycling. "
|
|
By: Jeff Barre,VT
|
|
|
"I rented a Softail Deluxe from 3Aug -7 Aug. This was my first time renting. John and Peter were great to work with. They treated me like a long time customer, even though it was my first time in the dealership. Everything was explained clearly with no hidden fees or tricks. The bike was spotless when I picked it up. It ran great. Sorry it was so dirty when I returned it. John even gave me ideas of things and places to see. I will be back next year.
Thank you very much,
Jim Ensor"
|
|
By: Jim MONKTON,MD
|
|
|
"Eight girlzzzz on our yearly trip on motorcycles from Waterbury, Connecticut and of course we needed service. We all came in to get two bikes serviced. The person that helped us was so nice and he knew that this was one day of our vacation. And even though the dealership was a real nice place to hang around and shop, we did not want to spend the whole day there. So after some shopping at the dealership, we wanted to go to lunch and we were down one bike. None of the girls felt comfortable anough to ride another one of the girls. So the manager lent us his truck! We could not beleive it. There is no better customer service than that! We went off to lunch, some on bikes, some in the truck (of course we kept our helmets on when we were in the truck for laughs) and when we came back, bought some more clothes and went on our happy way! I was amazed at the customer service and boy are those bathrooms clean!!!!!"
|
|
By: Sarah (Witches & Bitches) Waterbury,CT
|
|
|
"Thank You so much for my 1st experience with Harley Davidson. Everything I'd heard about you folks at Wilkins is absolutely true! Everybody was friendly, helpful, and most importantly, made me feel like family. As a new HOG member, I'll gladly let folks around know how and who I got my New Low Rider.
Thanks Again! Ya gotta rider and customer for life!
Sam Conant"
|
|
By: Samuel Burlington,VT
|
|
|
"This is the nicest and cleanest HD dealer that my wife and I stopped at in New England. Josh was just fantastic as were all of the other members of the Wilkins Harley family. We will make this dealership one of our stops every year. Please keep up the family atmosphere.
James"
|
|
By: James Sorrento,FL
|
|
|
"Another dealer told me I couldn't get a 2007 1200 Sportster L in Pearl Green. You guys (John) not only told me I could get one, but, due to your excellent network of HD dealers found me one within a day. I was treated like gold and was impressed with every aspect of my purchase. Keep up the excellent work!!!!!!"
|
|
By: James Milton,VT
|
|
|
"What an exciting and pleasant company to purchase from!! Having myself been in the service industry for over 35 years, i can personaly rate them as excellent---- i find it hard to beleive there is any room for improvement. They have it all---great, no pressure and very patient sales, merchandise and financing team!! A family business that makes you feel like you are part of the family!! special thanks to jon, paula and josh!! "
|
|
By: william barre,VT
|
|
|
"Wilkins was great with me and the Indian I had they did a lot of service work for me they were a great help to me. Barb, John and Brooke were great in helping me pick out my new bike. I got an Electra Glide Classic and I love it. THANKS TO ALL AT WILKINS! Daryl."
|
|
By: Daryl barre,VT
|
|
|
"A great buying and trade in experience. The entire staff was very friendly and courteous. They gave me a very fair price on my trade in and stood behind the bike they sold me.
I live over 180 miles away and they made arrangments at my local dealer to ship parts and cover the installation costs.
No matter where you live, you should definitely consider Wilkins for all your Harley purchases. This is the reason that Wilkins is one of the top dealerships nationwide! Many thanks to John, Barbara and the rest of the Wilkins Staff! Ed, Westfield, MA"
|
|
By: Ed Westfield,MA
|
|
|
"I live in southern NH and searched nearly every Harley dealership in the area for the bike I wanted and with the service I was looking for. I contacted Wilkins at the recommendation from another friend who lives in NH. I was skeptical at first but quickly became convinced once I spoke with them. They were extremely courteous, friendly, and professional. After some bit, we agreed on a bike and a price.
I showed up the next day to find the bike in immaculate shape, basically no miles, and all the paperwork in order - with absolutley no extra charges (for example, doc fees). John and Anne (his Mom) were ablsolutely wonderful to deal with. John then spent a while going through every detail of the bike - never once did I feel like they were rushing me out the door.
They even capped things off with a little gift. Overall, the experience was awesome and the trip was absolutely worth it (not to mention, beautiful!!).
Thanks much for all the great help!!!!
Paul Musto"
|
|
By: Paul hollis,NH
|
|
|
"Simply the best Sales experience in which I have ever been involved. Doug Boyd, St. Albans."
|
|
By: Doug St Albans,VT
|
|
|
"Thank you all so much for helping me make my first Harley purchase a great experience. I will certainly be back."
|
|
By: Michael Proctor,VT
|
|
|
"For 35 years I went to Wilkins Harley and never bought one 'till 2007. Now I wish I bought it 35 years ago. Great people, professional shop, excellent knowledge for any question I had. I am very pleased with my purchase."
|
|
By: fred northfield,VT
|
|
|
"I have had very pleasant experiences with the Wilkins dealership everytime that I been there. I initially went up there with my boyfriend to purchase clothing/shoes to ride on his motorcycle for the past couple of years. Each time I was greeted with a friendly face and everyone has been very helpful and accomodating. This last time I had the priviledge of purchasing a motorcycle thru them. The experience was very positive and informative. Everyone involved made you feel important and welcomed. Everything was very organized starting from inital purchasing to the loan/paper signing right down to the overview/run down on the motorcycle. I would strongly recommend the Wilkins dealership to anyone I come across who has any interest in buying a harley motorcycle. - DEB SHEEHAN "
|
|
By: DEB colchester,VT
|
|
|
"I rented a 1200 Sporty low. The service was excellent. Each part of the the process was a pleasure. It is nice to know you have employees like Peter, who went out of his way to accomodate my needs. He went as far as mailing back a camera I had left behind, time and expence was not reflected by any charges to me. I recommend this dealership for rental or purchase. Their 60 yrs. of experience, holds them above and beyond most dealerships. Thanks Wilkins, sincerely, Ed Latini."
|
|
By: edward evergreen,CO
|
|
|
"My friend Ray Allen recommended your store to me and my husband. My husband is physically challanged and always in severe pain and trips longer than 15 - 20 minutes takes a toll on him. We were both glad that we did take a longer trip to Barre from the Champlain Islands. As soon as we walked in to the shop we were asked right away if we could be helped, from then on it felt as if we were treated as friends instead of customers. As we walked around the shop looking at the clothing Josh was right there willing and able to help. While Barbara and Ann were doing paper work with us they were also joking with us and it seemed as if they were enjoying what they were doing. John was there to show me the bike and its controls. Joking around and being patient when an excited novice goes for the brake instead of the clutch(hey, I know where it is, but wow my first Harley?!?!??!?). At the very end Barbara's hug of congrats. I wasn't only a customer I was a friend. I can see why the Wilkin's have been in business for so many years. Thank you so very much for making my first Harley experience even more memorable than it would have been.
Mary Crabtree, South Hero. "
|
|
By: Mary South Hero,VT
|
|
|
"THE OUTSTANDING CUSTOMER SERVICE AND KNOWLEDGE IS WHAT MADE ME CHOOSE TO BUY THE 2007 883L THRU WILKINS. I WILL NOT DO BUSINESS ANYWHERE ELSE. (A LITTLE STORY, I KNEW EXACTLY WHAT HARLEY I WANTED TO BUY JUST NEEDED TO FIGURE OUT WHERE I WANTED TO BUY IT CUSTOMER SERVICE BEING MY TOP PRIORITY. - I WENT INTO ANOTHER DEALERSHIP AND STOOD THERE FOR 25 MINUTES I FINALLY SNAGGED A SERVICE GUY TO HELP ME. (THERE WHERE 10 ORANGE SHIRTS STANDING AROUND IN 2 CIRCLES TALKING TO EACH OTHER ABOUT THEIR PERSONAL BUSINESS AND NOT ONE OFFERED TO HELP ME.) I WALKED INTO WILKINS AND NOT ONLY DID EVERYONE SAY HELLO THEY WERE ALL VERY FRIENDLY AND HELPFUL. THANKS SO MUCH! BETHANY, FAIRFAX, VT"
|
|
By: Bethany Fairfax,VT
|
|
|
"I just returned home after an awesome ride on my new 1200C Sportster and couldn't be happier with my purchase. Everyone at Wilkins was extremely helpful and answered all my questions. My new bike was expertly detailed and John Lyons himself topped off the tank and gave me a thorough explanation of all of the different controls on my new bike. I am very happy with my purchase and will recommend Wilkins Harley Davidson to all of my friends. "
|
|
By: Tony Waitsfield,VT
|
|
|
"All the staff at Wilkins was totally awesome, I will definately tell everyone to take there business there..."
|
|
By: MICHELLE RICHFORD,VT
|
|
|
"Outstanding customer service. Sincere people who make you feel like family....from floor associates all the way up to ownership. Top Notch all the way."
|
|
By: Brian Barre,VT
|
|
|
"Wilkins makes you feel like one of their family, they know you by your name and they treat you like their only customer. You recieve the same amount of attention whether you're looking for a bike, a t-shirt or are in just looking around. I really don't think they sold me a bike, they helped me buy a bike. I drive by another H-D dealer on my way to and from work everyday and I still drove over an hour to buy from Wilkins. This is a model dealership and I couldn't be happier. You have a customer for life. Thanks so much, Tim Roberge~"
|
|
By: Tim Hinesburg,VT
|
|
|
"John and all his staff make you feel like you are part of their family. Every detail is taken care of like you are their only customer. This was the best service I have ever had and they now have a customer for life as I would not go anywhere else. I feel they are number one in all aspects of the business. Harley Davidson should have John and his staff teach the other dealers on what service means. Thank You, John. Scott, Tilton, NH"
|
|
By: Scott Tilton,NH
|
|
|
"I purchased my 2002 pre-owned Fatboy from John. He was great to deal with from start to finish. He answered all of my questions and showed me all of my options. I would definitely recommend Wilkins HD to all of my friends. I am really happy with the bike and the additional options I had installed at Wilkins. Love the bike and the great service. Thanks for all of your help to everyone at Wilkins HD. "
|
|
By: James Salisbury,VT
|
|
|
"Yours is an outstanding dealership. Before actually buying a motorcycle, I talked a lot of people. Everyone with whom I spoke told me that I must, "check out Wilkins." What good advice that was. From the first of my many phone calls and visits to the final purchase, I have been made to feel welcome. My first visit is typical of all my visits. The store is a relatively small, so when I first entered, I met a woman who was standing by the door. It was a beautiful day, so we chatted it about the weather for a while. Then she asked if she could help me. I thought it was odd because she had not identified herself as a salesperson. It turned out that I had just met "Barbara," co-founder of the business that was started in 1947. She offered me a cup of coffee, introduced everyone in the store, and introduced me to John, her grandson. They showed me a whole bunch of bikes and answered all my questions without the slightest bit of sales pressure. They didn't have to; the place sold itself. Today I drove my Super Glyde home and have joined the chorus: " If you are going to buy a motorcycle, you have to check out Wilkins." Tom, Burlington, Vermont."
|
|
By: Tom Burlington,VT
|
|
|
"Great experience buying the bike! John was always very responsive to my many email questions, and accomodating to my schedule. Everyone in the shop is very knowledgable and friendly. Why would you buy any other bike beside a Harley and why would you want to deal with any other Dealer besides Wilkins. When you buy a Harley you are buying an experience. Wilkins helps create that experience!
Just one piece of feedback. John goes completely through the bike with the new owner.. This is very helpful. You might also want to consider putting some of these instructions in a document and give to a new owner. That way the new owner has something to refer back to after you leave the Dealership. Some of us haven't rode bikes in a long time, and the old memory isn't what it use to be...:)
Mark"
|
|
By: Anonymous Montpelier,VT
|
|
|
"The Wilkins experience is a great one! All the people, from employees to customers are friendly and helpful. You will not find a better purchase experience! Keep up the great work. Larry, Milton, Vermont"
|
|
By: Larry Milton,VT
|
|
|
"I went down to look for a new ride, I didn`t buy this time but I will soon. The sales person was upfront with all items and meet my needs in what I wanted for a ride and the trade value. The showroom is set up for real vermonters. The bikes are all priced so it doesn`t change if your a farmer,lawyer, or goverment worker. One of the best dealerships I`ve been in. Thanks to all that I meet. I`ll be back soon. David, Highgate, Vermont"
|
|
By: david highgate,VT
|
|
|
"John, Ann and the rest of the employees at Wilkins made the whole buying experience a very pleasureable one."
|
|
By: Steven Sheldon,VT
|
|
|
"We did not buy my road king at Wilkins HD, but now wish I did. The service is the BEST no matter if i have work done or just buying accessoriesor or just talking to guy's there. They just go out of there way to help you, and when you walk in the door they know your name. WOW
that means a lot to me. Wilkins HD I thank you for help.
Roy Godda.
"
|
|
By: Roy Rutland,VT
|
|
|
"Would highly recomend Wilkins Harley Davidson to anyone.
They are a wonderful group of people to work with and also as people themselves."
|
|
By: David ,VT
|
|
|
"The staff at Wilkin's Harley-Davidon were superb. I have never been to any other dealer that treated us so well. You have a customer for life! "
|
|
By: Bob Chester,VT
|
|
|
"We had a wonderful experience at Wilkins HD. When my husband's bike decided to quit, and we were 6 hours from home(Maine) Wilkin's dealership was all over it. The whole ordeal was pleasant thanks to them. Starting with being towed 80 miles to the shop, to fixing the electrical problem and getting us back on the road to home. We were very impressed with the professionalism recieved that we are planning to stop by July 6th 2007 with 45 friends with their bikes just to say hello as we pass through from NY to Maine. We highly recommend this dealership to everyone we see. They are just awesome.
"
|
|
By: Kim & Peter Rumford,ME
|
|
|
"I am very happy I purchased my bike from the Wilkins family. I didn't arrive at the December sale with any intention of buying a bike, dreaming of buying, certainly. I wasn't pressured by anyone other than myself!!! What a great experience with the Wilkins family, now I feel as if I'm one of them !! Now all I want is SPRING!!!!! And of course, a little more chrome!!!!!!! Thank you to everyone! See you soon, Frankie :)"
|
|
By: Frankie Essex,VT
|
|
|
"I just wanted to tell you all what a wonderful experience it has been buying my new "scooter" from you. It was more than worth the travel time to come from Cape Cod to your dealership in Barre Vt.....passing by at least 10 other HD dealers closer to home...one within spittin' distance of my home. Your patience and kindness in making my dream to ride again come true is the mark of a true Harley Davidson Dealership....like the old days when the person counted more than the money.
None of this could have happened without ya'll...I don't suffer stock broker dealerships well. Words fail me when it comes to speaking of how happy I am to have this to look forward to.
With Sincere Thanks,
-Julia
"
|
|
By: Julia North Falmouth,MA
|
|
|
"I must admit I was pretty intimidated the first time I stopped by the dealership, until I walked in the door. The friendly family atmosphere is obvious at Wilkins. Buying my first Harley was a fantastic experience! Every one I have dealt with from accesories to sales has been very helpful. I rate my experience a 10 and look forward to many more visits to Wilkins. Thanks So Much!!!!!
Andy Hill (05' FXSTI)"
|
|
By: Anthony "Andy" Waterford,VT
|
|
|
"Thanks to all the great staff at Wilkins. You all go above and beyond. I really appreciate the recognition when I come into the shop and appreciate always feeling special.
Thanks
Dean T. Martin"
|
|
By: Dean Chelsea,VT
|
|
|
"At the time I sent out about ten emails to various dealers. And to this date ONLY ONE dealer responded and that was John at Wilkins. Two weeks later I was on my way to owning my first Harley. To date the service and honesty of the people at Wilkins has not disappointed me. And by the way two weeks later I am returning for the thousand mile check up!"
|
|
By: Bill RUTLAND,VT
|
|
|
"you are all #1 in my book !!!!!"
|
|
By: brion colchester,VT
|
|
|
"To just say that I am pleased with your dealership would be a gross under-statement. Too many times in today's business world there is a negative correlation between excellent service and a quality product. One would assume that with a product like "Harley Davidson," your staff could get away with sub-standard customer service. This is clearly not the case at Wilkins H-D. I have had the opportunity to speak with many individuals within your organization over the past several months, and the experience has always been the same - friendly and professional. This is no accident. I'm sure it is the result of a company business philosophy that has continued for years. Keep up the great work!"
|
|
By: Steven Rutland,VT
|
|
|
"I just want to say that the staff at Wilkins has been wonderful to deal with. I am very pleased with my purchase of the new XL 883 Low Sportster. I am looking forward to future purchases with Wilkins."
|
|
By: Anonymous Barre,VT
|
|
|
"The best harley dealer i have walked into and out with a bike. At all others ,(they have an atitude ),i walked out disgusted and did not buy"
|
|
By: fernando coral gables ,FL
|
|
|
"Customer service was fantastic! John & Gram were patient, informative and courtious. An over all great experience. Thank you, Tom Gardner"
|
|
By: TOM Nortfield,VT
|
|
|
"Wilkins Harley Davidson goes above and beyond to help you find what you want. They don't try to sell you, they are there to help you, and what a fine job they do. My purchase experience could not have been better or gone any smoother. You guys are GREAT, thanks, Chris Blakey"
|
|
By: Chris Bow,NH
|
|
|
"I cannot say enough about the exceptional service and care that I have I have received from Wilkins.. The level of service, integrity and family atmosphere is phenomenal..I purchased my first harley from them 2 weeks ago, and look forward to a long relationship with them. Thanks Barbara and John, and the entire staff!"
|
|
By: Diane Stowe,VT
|
|
|
"We are very pleased. We will reccommend Wilkins to our friends. Thank you for everything. Everyone was so helpful and made you feel right at home. Its nice to be treated properly and respectfully. We have nothing more but positive things to stay about the entire shop at Wilkins. Way to go!!!!"
|
|
By: Greg and Rebecca Fredericksburg,VA
|
|
|
"Found a new home 2 1/2 hrs away thanks wilkins! John for making my purchase a dream come true. Paula for being patient with DMV in n.y. Dennis and Roger for my first service very profesional and quick I might add.The techs for doing a great job on my bike.Mike and Brook you guys are the best please dont RETIRE! thanks K.Bishop N.Y."
|
|
By: ken fort ann,NY
|
|
|
"Our experience in buying our Heritage Softail from you was great. I will with out a doubt recommend your services to anyone that is thinking of buying a motorcycle. Thank you so much for all your hospitality and honest business practices.
Thanks again to John, Brooke,Paula and the rest of the staff.
We will see you soon!"
|
|
By: James Lebanon,NH
|
|
|
"We have been visiting Wilkins for the past 6 years on our vacations in Vermont and they always have helped us out when we have had problems. Good family business, hope it never changes."
|
|
By: James & Debra South Lee, ,MA
|
|
|
"Anyone thinking about buying a new or used Harley should look no further than Wilkins Harley Davidson.Everyone there is top notch,Honestly i can't say enough good things about them.Thanks everyone for making our dream come true. Harry and Nancy"
|
|
By: Harry Newbury,VT
|
|
|
"Recently traded for another new bike. Very pleased with the overall experience. John, Ann, and his support staff will take as much time as you need to answer questions, to make sure you are totally familiar with the bike, to explain warranties, and service etc. Mechanics treat your bike as if it was theirs. Not forgetting Barbara who makes it all work, just by her presence and that wonderful smile.
Imperfections on the bike were shown to me before I could inspect it. The Motor Company and their attention to detail should take a lesson from Wilkins HD's dealership.As consumers we are all aware how customer service has been failing in every aspects of our purchasing experience. Wilkins HD reminds you how customer service should be done. Can't wait to buy another one!
Reed Van Billiard "
|
|
By: Reed Montgomery Center,VT
|
|
|
"Roger, Dennis and Trevor stayed until almost 8PM last Friday night to fix my bike, even though the store closes at 6PM. I live 2 hours South and they were committed to helping me get home. This is the best Harley-Davidson dealership you will find from sales, to parts to service. They have always treated me like I was their only customer. Thank you so much for your outstanding commitment to all that ride in your area! Chuck "
|
|
By: Chuck East Wallingford,VT
|
|
|
"Diane and I feel at home when we visit Wilkins H-D.
The Roadking we purchased last fall has performed well and lived up to our expectations. It is nice to have your dealership to count on for advice and accessories. We can not lose.
Love You All- Louis & Diane Boutin."
|
|
By: Anonymous Barre,VT
|
|
|
"I have owned ten, (10) Harley-Davidson Motorcycles in the past six, (6) years. A few repeats from some Dealers, but mostly from a different Dealership each time. My quest to find the perfect Dealership kept me looking from state to state. I can safely say my search is over. Wilkins Harley-Davidson treats me like I'm part of the family. John answered every single question I had, (and I had a LOT!), often-times returning e-mails well into the night, on weekends, off-duty days, and from remote locations. He never missed ONE. I was kept informed of my Harley's progress right up to delivery. John even made some special concessions to allow me to see the assembled product prior to delivery. When I picked the bike up, it was detailed to perfection - not just a quick once-over with a rag. John went over the complete operation and details of the bike upon delivery, and made sure I was aware of anything and everything new that Harley had to offer for 2007. Simply said, Wilkins is a FULL-SERVICE Dealership, substituting nothing for quality, honesty, integrity, and friendliness. I will do business with Wilkins from here on out; until I can't ride a Harley anymore! And that's going to be a long, long time! A heartfelt thanks to Barbara, Ann, and John from my family. "
|
|
By: Lawrence Meredith,NH
|
|
|
"All the people involved with the servicing of my bike were extremely competent practical and efficient. I would recommend Wilkins Harley-Davidson for service work to anyone that rides a Harley-Davidson. A special thank you to Brooke because he provided me with the pipes to create the effective sound I was looking for. To all staff at the dealership, great job! Dave Gomez, Essex Vermont "
|
|
By: Dave Essex,VT
|
|
|
"Top notch dealership, the entire sales process and delivery of the bike was a great experience. Anyone in the market for a Harley Davidson motorcycle shouldn't purchase one until they've contacted Wilkins Harley Davidson. Carleen Starr"
|
|
By: Carleen North Troy,VT
|
|
|
"Even though I have only owned my new bike for a few days now, the impression I get from your dealership is that you really appear to be customer and service oriented. I'm confident this will continue throughout the many years of enjoyment I plan on getting from my new toy.
Thanks again......
Bruce "
|
|
By: Anonymous Gilford,NH
|
|
|
"your dealership is what all the others are not. You guys rock!!"
|
|
By: Steve Colchester,VT
|
|
|
"If anyone is going to buy a Harley, we strongly recommend Wilkins' Harley. John, Thanks so much for all your help. You are the BEST!! You made my first Harley, a dream purchase!! From day one, on a Sunday afternoon, when you were closed, you opened up the store for us, and spent time with us showing us different bikes, so we could make up our mind on a color. Mike, Thanks for helping us decide what to add to our new Road King. At Wilkins' Harley, you are treated with respect and courtesy, and there is no pressure. Our purchase at Wilkins' has been a pleasurable experience. Thanks Again!!
Joanne & Maurice Sanville"
|
|
By: Joanne Irasburg,VT
|
|
|
"This is my first Harley purchase. I have been to many, many Harley Davidson dealers throughout New England and the Wilkins experience was unbelieveable. We were greeted as soon as we walked through the door. It felt like we had been their many times and we were like family. Our buying experience was lengthly, as this was my first Harley. John and Barbara explained everything and gave my wife and I plenty of time to decided which one we wanted. Everyone from the guy helping with clothing to the folks back in the office - they were great. I would not go to any other dealer again! John provided us with his home/cell phone number if we had any questions or problems with the bike. To me...this say's a lot. Find me another dealer that will do that for you! Thanks to everyone for making my lifetime dream a reality. The bike is awesome..we love it! "
|
|
By: Michael Waterford,VT
|
|
|
"I live in Western NY and I traveled 500 miles to buy my bike
and let me tell you why. For me it's all about family tradition. My Father was born in Barre, Vt 73 years ago. He bought his first bike from Harry Wilkins and in keeping with that tradition I followed suite and called Wilkins and spoke with Harry's Grandson, John Lyon, and I am happy to say, like tradition I bought my first bike from Wilkins and was not disappointed with the service and the outstanding quality of the bike I purchased. I was treated with great respect and courtesy. It is my hope that when my son get's older he will keep with the tradition and buy his first bike from Wilkins because I have no doubt they will still be around due to the type of service they offer each and every customer. Keep up the good work and Thank you! Robert McGranaghan "
|
|
By: Robert Batavia,NY
|
|
|
"A lower rating on parts due to back order date of 6 speed transmission due to Harley-Davidson back log.
The staff and service was excellent and people were willing to answer any questions. The environment is friendly, professional and staff is efficient. Thanks for all your help and we can't wait to visit soon!
"
|
|
By: Jim East Thetford,VT
|
|
|
"We didn't finance thru you folks but thanks to Paula's fabulous expertise, we got a "rebate" on our DMV tax due to selling the old bike, and we never even knew it was possible. Pretty nice to go home with a new bike AND money jingling in our pockets!
We look forward to getting our packet just about the same time as the rainy weather clears. Then we'll check out the manual and Tim will take it out for a spin!
Thanks for an overall great experience!!"
|
|
By: Dot Richmond,VT
|
|
|
"My wife and I felt so comfortable with everyone there. You take the time to explain but are not pushy.Thank you to all and I will be seeing you in the future. Tim Beane"
|
|
By: Tim Richmond,VT
|
|
|
"Just want to say THANK YOU for the EXCELLENT service as usual. Called on a wednesday to report a possible wheel bearing problem and was in the shop first thing thursday morning, thanks to Service Manager Roger Clark. That's what I call the MARK OF EXCELLENCE at Wilkins HD. No dealership anywhere does better than that. High quality service is the NORM at Wilkins HD. Roger Gilbert"
|
|
By: Roger Derby,VT
|
|
|
"Mike and I recommend anyone that is looking to purchase a motorcycle to do so thought Wilkins. If you want the best buying experience Wilkins Harley Davidson is the place to go. They have a very personable staff to work with. Has clearly shown Wilkins cares about their customers. Always available to answer any question you might have. We are impressed that John took time to call after business hours to see if we had questions. We enjoy every moment on our first H-D 2006 FLHTCUI ultra classic. Thank you so much Barb, John, Paula & the ALL of the Wilkins staff.
Sincerely,
Mike & Bev Rondeau
"
|
|
By: Michael & Beverly Morgan,VT
|
|
|
"My wife Jennifer and I could not be more pleased with our buying experience at Wilkins Harley Davidson. John Lyon took the time to give us a tour of the whole dealership and introduced us to all the employees. By the time we actually left the dealership on our 2006 Roadking, we felt like we were family. You can tell that these folks really care about their customers. We are looking forward to building a long lasting friendship with the kind people at Wilkins Harley Davidson."
|
|
By: Robert Cornish Flat,NH
|
|
|
"I would give higher ratings if I could. The sales and service staff at Wilkins is unbelievable. When a sales person gives you his home number and cell phone number it tells me he or she will stand behind their products.
Just an unbelievable experience. I would so much recommend them to anyone looking for a new or used bike and or accessories!"
|
|
By: Cory Barre,VT
|
|
|
"Barbara and John are tops.They made us feel as if we were at home with close friends.Mike,in parts was also fantastic as is Ann and Paula warms you with her smile.I would spend days on the road just to do business with Wilkins Harley.A better buying experience I have never had. If you want AAA and 5 star service go to Wilkins they are the best of the best....."
|
|
By: Lawrence and Rise canaan,NH
|
|
|
"All of the people at Wilkins are truely professionals. Most importantly you are treated more like family and not customers."
|
|
By: Al Lake Elmore,VT
|
|
|
"THANX TO JOHN,BARB,AND PAULA FOR ALL THAT THEY DID TO MAKE MY FIRST NEW BIKE PURCHASE A GREAT EXPERIENCE.I LOOK FORWARD TO DOING MORE BUISNESS WITH WILKINS."
|
|
By: RANDY SOUTH BARRE,VT
|
|
|
" I have never been so comfortable purchasing anything, let alone my first Harley! It was so nice to feel the Family experience in Wilkins all thourghout the store. Barb and John thanks so much in getting me in my first Harley! Thanks to Brooke for all his help in accessorizing my new Street Bob! Chris was very helpful with me in picking out my motorclothes. Ann was also very informative with all the paperwork. Again this was the Best purchasing experience I have ever had! Very Comfortable Feeling! Way to Go!!!!!
Thanks Bob D. Randolph"
|
|
By: Robert Randolph,VT
|
|
|
"We just purchased our first Harley, a used model, and were overwhelmed with the politeness and professionalism from everyone at the dealership. My wife commented that she was made to feel like part of a family. We were introduced to everyone at the dealership and were made to feel welcomed as the introductions seemed genuine and not just, "Oh this is our service tech." From start to finish, the sale could be compared to the Staples "easy button" (registered trademark, I'm sure) Kudos to Wilkins."
|
|
By: Braedon Wilder,VT
|
|
|
"To all the Staff at Wilkins Harley,
Since I was refered to your Dealership last year and getting my bike worked on last summer, I have come to feel like part of the Harley Family more and more. This year I traded my Sportster up to a Softail, and I was treated alot better than other dealerships I have been to. Your staff at the parts counter is great and real personable, I am recomending your dealership to all my friends. Again thanks for all your help and keep up the great work."
|
|
By: William Morrisville,VT
|
|
|
"This is my first brand new Harley and I just love it. I want to thank all the staff at Wilkins for making it a reality. Truly Yours chuck+patty martin"
|
|
By: elon glover,VT
|
|
|
"Hats off to Wilkins and their entire staff. Starting with John and Barb who always welcome us to the store whether we are buying anthing or not. John spent a considerable amount of time working on this deal with me and he was helpful as always. I recieved a very fair trade in and was now the owner of an 06 Street Glide. Couldn't be happier with the bike. Now the fun began. A major thanks goes out to Mike in the parts department. He and I spent several hours going over ideas to enhance my new ride. And has been said by several we knocked it out of the park. Mike was patient and had great ideas and was able to put together what I was visualising not an easy task. He even stayed over an hour late to wrap things up. SO THANKS MIKE. Wilkins has a great way of making you feel like part of something. We enjoyed the exerience so much that we said the heck with it and bought Terry an 06 Street Bob. She also couldn't be happier. Again thanks to Mike and Brooke for their help in making her bike a perfect fit for her. They even set up a demo for her with what the bike would be like with the lower shocks and it fit perfectly. Now if we could get Brooke to keep a secret that would be something. The office staff of Paula and Anne were also very helpful and professional as always.
We have now purchased several bikes from Wilkins and I can't see any reason to go elswhere
Thanks
Sam and Terry Trombimo"
|
|
By: Sam and Terry Underhill,VT
|
|
|
"I set a goal for myself years ago, and that was to own a HD before I turned 30. I stopped into Wilkins last week just to see what was new. Not really ready to buy. I was greeted by Brooke, who admitted he wasn't a salesman, but would try to answer any question that I might have. He did a great job, then he handed me over to John. John told me he had a bike out back that I might like. He was right. It was indeed what I was looking for, but I still wasn't ready to buy a bike yet. John suggested that we go and look at numbers for when I was ready to buy. I almost fell out of my chair when I found out that between the monthly bike payment and the monthly insurance payment, that I would be paying less then $200 a month. I was sold. I told John that I wanted to think about it, and wouldn't be able to do anthing until the following weekend. Throughout the week, I would email John questions that I had, and he would get back to me that same NIGHT. this past weekend I bought the bike of my dreams. A big thank you goes out to John and Brooke for their help, and a big thank you for the rest of the gang for making me feel like part of the Wilkins family."
|
|
By: Rich Williamstown,VT
|
|
|
"Yesterday I came in and place the order for my New HD. John, Chris and Barbara have been extremely helpful throughout the process. I have shopped with you both in person and via email. I was extremely impressed with the quick responses from John. Barbara was very helpful and expressed extreme willingness to assist me in any way possible. Chris was patient and remembered me from a visit previous to Christmas when the place was packed. Great Job to you all. I look forward to the new Dragon Fly Green/Vivid Black 883C Sportster.
Deano"
|
|
By: Dean T. Chelsea,VT
|
|
|
"Outstanding through and through. John made our first purchase of a new Harley Davidson FLHTCUI a pleasure. Their entire staff is very knowledgeble and extremely helpful. No sales pressure whatsoever. Love the family atmosphere at Wilkins. "
|
|
By: Wayne & Angel Barre,VT
|
|
|
"I recently had work done on my bike which took considerable time to diagnose. Wilkins HD technicians stayed with it until the problems were solved and corrected. GREAT WORK GUYS.
I read a number of motorcycle magazines and always read articles of bike owners who are very unhappy with their dealerships because of not correcting problems for whatever reason. Not so at Wilkins HD. I can't stress enough the positive response and satisfaction I get from Wilkins HD. I don't take my bike anywhere else for work thanks to the mechanics at Wilkins HD. It's great doing business with a 100% reliable dealership like Wilkins HD."
|
|
By: Roger Derby,VT
|
|
|
"Buying my first bike was an easy and wonderful experience and I owe it all to the great service and friendly atmosphere of Wilkins Harley-Davidson. "
|
|
By: Ryan Middlesex,VT
|
|
|
"Purchasing a new bike last year at Wilkins was such a pleasure. The friendly atmosphere, attention to customer needs and years of service make Wilkins a good place to do business. For me, it's worth the ride for service. 9K miles on my new Harley in 2005 and looking forward to more in 2006."
|
|
By: Vernon N. Chittenden,VT
|
|
|
"Barb and John it was great doing business with you again. You made the process of purchasing my second Harley Bike a great experience. Enjoyed working with you again."
|
|
By: Todd East Barre,VT
|
|
|
"I received my bike as a anniversary gift from my husband. According to Don they went out of their way to make this a dream come true and they succeeded. The presentation of the 'gift' was overwhelming, with balloons, the staff standing around it to present it, refreshments and even A&W rootbeer...my favorite. The handing off of the keys was done only after giving us our choice of free tshirts, along with a thorough security system and ignition demonstration. The support did not end upon our departure. John Lyon followed up with a call to see how the bike was running along with the open offer that if I needed anything to give them a call. I am very pleased and find it hard to believe that another dealership could've topped that."
|
|
By: Vicky East Barre,VT
|
|
|
"I purchased a 2006 Electra Glide Classic on 082605. As always, Barb and the Staff were great. John Lyon and Paula were wonderful to work with. Thank you all for your great efforts. We know we can count on you. Ken and Judy"
|
|
By: Anonymous Montpelier,VT
|
|
|
"This was my first bike purchase and I really wasn't sure what to expect. My 1200 XL Custom (Yellow Pearl)is a great fit for me. My first week with the bike saw 700 miles and I couldn't be happier. The people at Wilkins really took the time to throughly go over the bike with me and answer all my questions. I wish all buying experinces were like this."
|
|
By: Rob Johnson,VT
|
|
|
"Having just begun riding again after twelve years, I've chosen Wilkins HD to be my "hometown" dealership, even though my hometown is some 50 miles away. Walking into Wilkins HD is much like walking into the fictional bar Cheers, where "everybody knows your name." My only regret is not being able to spend more time amongst my new found friends. Thanks to all for welcoming me into your family.
Bob "
|
|
By: Bob woodstock,VT
|
|
|
"We have been so happy with our decision to purchase a bike from Wilkins. We looked at a few other places, but found the best customer service to be here. Even now, after the sale, everyone is helpful and friendly. It is nice to walk in and have everyone know you. It is a great atmosphere and we would recommend you to anyone. Thank you so much.
Lloyd & Jen Blakely
"
|
|
By: Jennifer Barre,VT
|
|
|
"We have been visiting Wilkins HD since 1996 and purchased both our new 2005 motorcycles there. The family atmosphere makes each visit pleasant and fun and there are so many things to choose from! Chrome, clothing and all kinds of gear - we love it! Thank you! "
|
|
By: Debbie Colchester,VT
|
|
|
"To: John Lyon, General Manager-Wilkins Harley-Davidson, Barre, VT
From: Juanita Facteau, Writer/Photographer-Thunder Press-North Edition
They Even Know Your Name!
As the very first rental at Wilkins Harley-Davidson in Barre, Vermont, I took very seriously the evaluation of not only the staff, the business and its layout, but the rental motorcycle as well. The staff of Wilkins was very well informed and able to answer questions about the rental process quickly, professionally and efficiently. The business itself has stood the test of time, offering not only a legacy of fine service, but a legendary variety of motorclothes and accessories that is second to none. The motorcycle itself was a sparkling new H-D, and not only everything I expected but also a great adventure to ride and tour with.
In conclusion, I’d have to say what stuck me most about a rental from Wilkins was the staff. In most businesses nowadays, common old fashioned courtesy has gone out of style. It’s a ‘Get them in and get them out’ type of mentality. This does not exist at Wilkins Harley-Davidson for they have learned the secret that getting personal with your customer is a ‘good’ thing and what’s more… they make it a point to even know your name! To me, that means everything.
Juanita Facteau
Thunder Press-North Edition
June 2005
"
|
|
By: Juanita ,VT
|
|
|
"I found the staff at Wilkins to be very friendly, open to concerns and questions, and very helpful in my decision to purchase a new Harley motorcycle. Being a first time rider and owner, I had a lot of self-doubt regarding my choice of a new bike, but was supported throughout the process by all involved. There was no high pressure sales pitch, which can be a real turn-off, just an informative and hands-on approach regarding the bike. The joy of motorcycle riding,and the pride in their bikes and quality of product, shines through in this dealership. I have 84 miles now on my new Sportster, still taking it slow & easy and getting used to the bike, but enjoying it tremendously. Many thanks-Deb"
|
|
By: Debra Warren,VT
|
|
|
"Folks at Wilkins are THE BEST!!!!! What a pleasant experience buying my bike was. Everyone was helpful, caring and extremely professional - they know their stuff."
|
|
By: Marsha Essex Junction,VT
|
|
|
"They go out of there way to see that your every need is taken care of. I just picked up my new XL1200R tonight 5/17/05 AND THEY STAYED AFTER HOURS BECAUSE I WORK OUT OF TOWN. THANKS EDWARD F RELATION"
|
|
By: edward barre,VT
|
|
|
"I HAVE A 1977 SPORSTER WHICH I OCCASIONALLY RIDE.
IT IS AN ANTIQUE SO I AM EASY WITH IT ALTHOUGH IT RUNS AS WELL AS THE DAY IT WAS NEW.
THIS SPRING I WENT TO START IT AND MUCH TO MY DISSAPOINTMENT THE THROTTLE CABLE BROKE.
I ENVISIONED SPENDING MANY HOURS ON THE NET LOOKING FOR AN EXPENSIVE REPLACEMENT.
JUST FOR THE HECK OF IT I CALLED WILKINS EXPLAINING MY PROBLEM AND LO AND BEHOLD THEY SAID THEY HAD A CABLE.
BOY WAS I HAPPY.
PICKED IT UP AND IT FIT PERFECTLY.
I AM NOW HAPPILY RIDING MY 28 YEAR OLD MACHINE.
MANY THANKS TO YOU AND YOUR STAFF FOR THE PLEASANT EXPERIENCE. WILD BILL "
|
|
By: Bill Northfield,VT
|
|
|
"Everything from the start to finish was a fantastic experience, from the start looking and determining the right bike to making sure it was secure for the ride home. All the staff gave their 110 percent to making sure we were satisfied. Great Job!!"
|
|
By: Jamie & Catherine Shrewsbury,VT
|
|
|
"Thanks to the whole Team at Wilkins for making my first purchase a memorable experience. I am very happy with my Sportster and have ridden about 600 miles so far. (not bad for April in Vermont!) Again, thanks to everyone. See you soon. Randy"
|
|
By: Randall E. Morrisville,VT
|
|
|
"I really enjoyed my experience at Wilkins,I like that although I have only been in the dealership maybe a total of five times,it seems that most already know my name.To me that is the most important part of a lasting relationship.Thank you for treating me with such respect, I truly look forward to dealing with you for all service and parts for my new low rider.
Sincerly,
mike
"
|
|
By: michael south barre,VT
|
|
|
"Wilkins was recommended by a friend and everything the friend said turned out to be right. Very impressed with the people and the bikes. Also very impressed that our names were remembered by each person we spoke to - a nice touch.
"
|
|
By: Jim South Ryegate,VT
|
|
|
"One of the best vehicle purchasing experiences I have ever had, both car or bike. Friendly people, quick responses, excellent quality."
|
|
By: Lane Barre,VT
|
|
|
"We have been dealing with Wilkins Harley for about 10 years. We have always been treated with respect. Customer service is the primary reason we return to any business. We prefer dealing with businesses in our community/region. Since we too, own a small business, we know how important customer service is for sucess."
|
|
By: Daniel and Jane Northfield,VT
|
|
|
"THanks for the great time buying a bike. We look forward to buying more from you in the future. The bike handles really well and the ride is awesome. I highly reccomend Wilkins H-D to anyone looking for a great Harley dealer"
|
|
By: Karl Waitsfield,VT
|
|
|
"This was one of the easiest motorcycle purchases that I have made. The friendly attitudes and the courtesy of the employee's are the best that I have seen. Keep up the good work."
|
|
By: Brian Barre,VT
|
|
|
"I was very pleased with my experience at Wilkins earlier today when I traded a 2002 XL1200C towards my current 2005 FXSTI. Everyone I delt with was absolutely great. Thank you all very much. RG"
|
|
By: ryan lyndonville,VT
|
|
|
"I am extremely pleased with my dealings with you all, in my purchase at Wilkins. Everyone was very friendly and helpful. I'm looking forward to a long relationship with your business. Thanks!"
|
|
By: Wayne Fairfax,VT
|
|
|
"VERY NICE LOW PRESSURE SALES STYLE.I LIKE THE FAMILY RUN STYLE OF OPERATION. THIS IS MY SECOND BIKE FROM THEM BUT NOT THE LAST."
|
|
By: Anonymous greensboro,VT
|
|
|
"Everyone was very pleasant, knowledgable and helpful to me. It also seemed as though everyone was there to help only me....even though the showroom was packed.
Please thank everyone for making my purchase a pleasant one."
|
|
By: Janice Northfield,VT
|
|
|
"Our family had been thinking of purchasing a new 2005 HD Sportster 1200R for some time. I found through correspondence and Wilkins patience to be very helpful in our decision in making its purchase.
I have not used the service or parts departments and therefore could not rate them.
I would recommend Wilkins Harley-Davidson to anyone that enjoys a friendly atmosphere and family own business to make their purchase(s).
Thanks again,
Gary Ackel
"
|
|
By: Gary Burlington,VT
|
|
|
"Thanks to Wilkins H-D and all the people that made my experience of purchasing my 2000 Road King so easy and fun.
The only thing better is the day the snow melts and the roads clear up enough to ride that beauty.
Thanks John. Your friend Mark"
|
|
By: Mark Lyndonville,VT
|
|
|
"Outstanding experience! I checked out their inventory on-line, contacted them through email with a few inquiries, went in to the showroom and had my sale wrapped up a few hours later. Everything was straight forward and up front. They had a great selection, and knowledgeable staff eveyrwhere I turned.
I also noticed that even customers who clearly stated they were only looking were treated as if they were buying on the spot."
|
|
By: Stephen J. Montgomery Cent,VT
|
|
|
"These people--all of them--go way beyond what is expected. They make you feel welcome,and treat you like you are really important to them.
Service is when you want it,and good.
The parts guys know you by name,even if it has been months since seeing you. Super all around! "
|
|
By: charles lebanon,NH
|
|
|
"From a 250cc. Honda- to a new 2003- 1200 Sportster, to a new 2005 Heritage Soft tail Classic. It never would have happened for me if not for Wilkins Harley Davidson. I ride with my Dad who has a 1999 Fat Boy that my Mom bought him brand new from Barb. We ride all over Vermont. We take short trips daily and long ones when we can sneak out (which isn't hard) The folks at home understand.
We have no reason to shop other dealerships when THE BEST is less than 1 mile from us. Can't wait for the snow to go.. Gotta get L'il Ted out of Wilkins warm storage and on the highway.
Pam in Graniteville.
PS Mike told me that he would sing to L'il Ted should he be visiting the storage unit. See...Wilkins will go all the way for us. "
|
|
By: Pam Barre,VT
|
|
|
"We are just like one big happy family. great group of people. A-1 service and parts dept. The best I have ever dealt with. I will always deal with Wilkins Harley-Davidson as long as I live in Vermont. "
|
|
By: steve jericho,VT
|
|
|
"It was a real pleasure working with John and all the staff. Mike in parts was a big help and Rita was very courteous. Thanks again, and I look forward to picking up my new "fatboy" this spring."
|
|
By: michael montpelier,VT
|
|
|
"Staff very helpful and professional."
|
|
By: Andrew E. Corinth,VT
|
|
|
"Barbara, John, Rita, Ann, Paula, Mike, You all made mine and Andrews experience at your location very memorable. We each purchased 2005 ST Heritage Classics as 17 year wedding anniversary gifts for one another. You all were extremely patient, helpful and personable the day of the purchase and with each visit since.
We both are looking forward to refering several of our friends and family members to your dealership.
March 7th our group departs for Daytona and we will proudly wear our Wilkins Harley shirts and forward photos when we get back.
Thanks again for everything,
New HOG members Andrew & Christy Lea"
|
|
By: Christy E. Corinth,VT
|
|
|
"super nice people,great experience buying my 02 road king classic. very happy, smiling all the way home! thanks John. addison 4 corner store."
|
|
By: herb addison,VT
|
|
|
"Barbara and her dealership are the best. Service, parts, mechanics are all knowledgable and always helpful. Very good buying experience overall. "
|
|
By: Reed Montgomery Center,VT
|
|
|
"Through the summer of 2004, I visited many dealers and considered many options to satisfy my desire to get back on 2 wheels. Wilkins was a wonderful blend of small shop atmosphere and big shop selection and service - perfect. All of my visits were very comfortable and productive. Barbara, Ann, John and all of the staff were wonderful when I made my decision to purchase the greatest vehicle on the roads today. I really felt that I became part of the family.
I have at least 2 other shops that are closer than Wilkins, but I can not imagine any that is better. Thanks to the wondeful folks at Wilkins. My experience could not have been better. What a wondeful experience - Harley Davidson and Wilkins!"
|
|
By: Todd Rutland,VT
|
|
|
"Worth the three hour drive.
Honest prices as advertised.
Helpful people in sales, the business office, and service.
Thanks Again,
Tim Regan
And the bike's great too!"
|
|
By: Tim Wilmington,MA
|
|
|
"I am very happy that I was able to use your dealership for my overseas Military sale. Thank you. Roger, Burlington."
|
|
By: Roger Burlington,VT
|
|
|
"Well worth the trip from N.H. Very friendly, professional staff whom has earned our business. Thank you again for the very memorable buying experience.
Sincerely,
Ted & Lisha Colby"
|
|
By: Ted Boscawen,NH
|
|
|
"I found the Wilkins Harley-Davidson family to be very friendly and most helpful, with the purchase of my new 2005 Harley. It's been a super pleasure doing business with all the staff there!
Sincerely,
Martin Dery
"
|
|
By: Martin Barre,VT
|
|
|
"It was a pleasure doing business with Wilkins Harley Davidson. The original quote was honored and the first service went great. I look forward to buying a second bike from you soon (for my wife). Thanks
"
|
|
By: Sam Underhill Center,VT
|
|
|
"We were referred to your dealership by friends. We could have made our purchase within 45 miles of home but chose to travel 100 miles to your dealership based on their recommendation. We now understand why. Our experience with Barbara, Ann, Brooke and John was quite pleasant and as a result we will try to have the service on our Road King performed at your dealership and look at the 100 miles as a ride with the bike. We had a nice trip back to NH without running into any weather or problems. I can't begin to explain the experience of riding a Road King for the first time. What a motorcycle!!!. Thanks for making our experience a pleasant one. We certainly will be back and we too will recommend Wilkins Harley to our friends. "
|
|
By: Ron & Cheryl Berlin,NH
|
|
|
|
|
| 
We must be doing something right!! Above, (Left to right) Barbara Wilkins (Founder of Wilkins HD), Howard Miller (Longtime Customer), and John Lyon (General Manager and grandson of Barbara). Howard Miller has happily purchased 23 Harley-Davidsons from Wilkins Harley-Davidson over the years.
| |
|
|
|