Top Notch
Best parts availability, service TOP NOTCH, I am a nobody at this dealership, I bought a battery once a year ago. Came back for a tire replacememt due to a puncture. Ed in parts set the tire aside, came next day on a Saturday when it was a zoo. They got me in and out in under 2 hours... and Ed actually remembered me and took the time to converse. The Matriarch Barabara was there. Super great family. You will get what you pay for here. A+++
Jeff, Westmore VT
Took Lemons and Made Lemonade
Took lemons and made lemonade. We live out of the country and were on a tour of New England in a group of 4 riders. Unfortunately, we had the misfortune of a cooling / water pump go bad on our 2015 CVO Street Glide on a recent Saturday morning just leaving Monticello. Lady Luck intervened when we found Wilkins Harley just 8 miles away on smart phone search while on the side of the road. We cold called and spoke to Tom in service who was as helpful and accommodating as one could hope for and encouraged us to roll in if we were able to get there under our own power and he was sure he could help us. Within 10 min after arriving, we were on a lift and diagnosed, although Wilkins did not have the replacement part in stock. However what they did have was the absolute willingness to help us and so they sent a staff member to another nearby dealer who did have the part, and also invited us to go for the 45 minute scenic ride to get it. A few hours later we were back on the road. During the time spent, the entire staff was super friendly and made us feel right at home. Big thanks to everyone there and special shout out the entire service team and Mark who drove for the part and John in management who authorized it all ... We can't thank everyone enough. They shared the Harley brotherhood to a rider in need and made new friends at the same time. Great dealership with superb customer service ... And still family owned and operated !! Can't compliment them all enough. Would go back there just to say hello after being treated so well.
Allen, Grand Cayman CAYMAN ISL
No Bullshit
I really appreciate the extra effort put in by Jenna, and Tom, David, and everyone in the service department, when I was stranded on the road without a cellphone with a failed starter. No bullshit, they just got it done. And they even checked the bike over and found that it needed new rear brake pads and took care of that. Way better than finding that out in two weeks, and having to bring it in again instead of riding. Thank you all for the hard work and extra effort.
Bill , Northfield VT
The Way Business Should Be
I just purchased my first Harley a few days ago from Wilkins and I can say without a doubt they go above and beyond to satisfy you as a customer. Not only did I get a great deal on my dream bike but the Wilkins team made me feel very welcome right from the moment I walked in. They have friendly, top notch employees in every department who are ready to help you out any way they can and they are never pushy or intrusive in any way. They are also the most honest dealership I have ever been to. Mike Grant let me know within hours of inquiry what the OTD price was on my bike and at Wilkins there are no hidden fees or unpleasant surprises in financing a bike. Their price is what you get it for just the way business should be. I can't thank these guys enough for their generosity and professionalism and I highly recommend them to anyone thinking of getting on a Harley. Thank you Wilkins Harley! 5 stars
Ryan, Willsboro NY
Worth the 170 Mile Round Trip
Great place to do business. There are dealers closer to where I live, but Wilkins is still worth the 170 mile round trip for all of our motorcycle needs.
Al, Jefferson NEW HAMPSHIRE
Above and Beyond
From my experience with the Rider Academy to purchasing a bike, I cannot say enough good things about the folks at Wilkins Harley. These folks go above and beyond to make you feel welcome whether you're buying a motorcycle or not.Being brand new to the motorcycling world, I was fairly apprehensive going into the Rider Academy. This quickly evaporated as Eric made something that is mentally and physically exhausting so much fun. He was serious when he needed to be, incredibly encouraging and very patient. He pushed me to challenge myself and get out of my comfort zone and helped me gain confidence. This kind of environment was exactly what I needed as a new rider and afterward I felt fully prepared to go out on the road, hearing Eric's voice guiding me through the whole ride.Two weeks later I decided to trade in my brand new sport bike for a Harley and again could not have asked for anything better. Mike worked hard to ensure that I had the bike that was perfect for me. He was informative in every way, honest and fun! From the initial test rides to the final paperwork and the "Ticket to Ride", the hospitality I was given was above and beyond, just top notch. I would hang out with these folks every week if I could. Thank you Mike, John, Marc, Jenna, Chris, Eric and everyone else for an exceptional (and fun!) experience buying my first Harley! I can't wait to come see you guys again!
Pamela, Milton VT
Easy and Relaxed
A big thank you to allen and jenna and the whole crew there. Buying from you was so easy and relaxed. Everyone was so friendly. I will be back for all my Harley needs and wants.
Dennis, Enfield NH
Worth the Drive
Check engine light came on my 17 ultra limited while traveling through northern Vermont this past weekend 4th of July, stopped in the dealership to get an idea if we could continue on or if something more serious, OB and staff where excellent, took us in for an emergency diagnostic, gave us a bike to ride to go get some breakfast while they checked out what caused the issue, by the time we got back from breakfast my bike was sitting out side, they gave us the result (o2 sensor), knowing we were traveling through, they were very helpfull in getting us back on the road as soon as possible with no pressure on having the service done there but did reassure us that although it should be replaced continuing on would be ok, that was a big piece of mind for us, I'm actually the one that asked cost and time to replace the sensor which without ever doing any business there was very surprised on how reasonable for cost and floor time do to their scheduled work load ( they would have got us in and out within 1-2 hrs), if we did not still have a long day ahead of us, would have had the work done there!! over all walked out of the dealership within couple hrs, including diagnosis, getting breakfast, talking to sales on some differences on bikes again with no pressure! on top of it all at no cost for
anything, everything done was at courtesy of the dealership, even knowing we lived 200+ miles away. Great people and pleasurable experience. Worth the drive to do business there, if you are in the market of buying, service or just visiting, stop in there you won't be dissatisfied. Thank you OB in service and Eric in sales and the rest of the staff we met for all your help, finished our road trip with no issues.PPP
-Anonymous
From
Helpful and Very Pleasant
Ordered parts from Chris today and he was more than helpful and very pleasant to talk with as of all the staff at wilkins
Gary, Williston VT
Ritz Carlton of Harley Dealers
John, We met after I purchased my first HD back in September. My neighbor is Katie Armstrong. She had made it very clear that you ran a premium dealership. At this point, after multiple interactions with your team, I can tell you that she was 110% on the money! I have never experienced such consistency from a team, not since I stayed at a Ritz-Carlton. You should be proud!
Robert, Ferrisburgh VT
Great Place
Great place great people wonderful experience
John, Jamesburg NJ
Performance Work without all the talk
I just want to say how great the Wilkins service team is. I have a place that claims to be a dyno tuner very close to me that does performance work on Harleys. They will spend all day talking to you about the build. until they have to dial the bike in on the dyno. I spent a lot of money with them. I brought the bike to Wilkens because the local performance shop could not get it to run right. 2 hours later, the bike was running substantially better and higher horsepower. I wont ever consider using anyone else but Wilkens Harley. Oh yeah, when wilkens cleaned my bike, they buffed all the scratches out that the other place made in doing the work. You want honest performance work done. See the team down in Barre.