110% Customer Oriented
Straight forward about the whole process.. quizzed me to understand my knowledge prior to explaining everything which was very welcomed.
Kept me informed throughout the entire process.
Top notch 110% customer oriented!!
Marc, Waterford VT
Great Harley Store
Great Harley store. The staff is extremely friendly and helpful. They have a large selection of beautiful Harleys and merchandise. Especially Jon took care of us very well.
Rouven
First-Class, Grade-A, Model
Every aspect of my experience with Wilkins is first-class, grade-A, and a model for not only other HD dealerships but any business that deals directly with customers. Every member of the team at Wilkins is laser focused on the customer and best meeting their needs. With this latest appointment, the service was exceptional from Charlie to Marissa (a special shout-out for the care and quality of work on my bike) to Mike (who brought the bike down to MA for me). Tom has an exceptional service team and his ability to lead this talented group makes a difference.
Rick, Fairfax VT
Easy, Simple and Enjoyable
Bought my first newer Harley bike in spring of 2020 (2019 Fat Bob) during Covid shutdowns through Mike at Wilkins. Super cool down to earth guy. You can tell he really loves bikes and the Harley culture, seems almost excited about you getting a new bike as you are! Sent in a request yesterday (2024) on their online portal and shortly after mike was getting ahold of me answering all questions I had, sending me videos of bikes I was interested in and getting quotes on them. (And he’s not even a regular salesman there anymore!) Great experience buying at Wilkins. All the staff are extremely welcoming while in the store and during the tour around. Big thanks to mike (my sales guy) and Mandy (the finance lady) for making both my buying experiences in 2020 and 2024 easy, simple and enjoyable. Within an hour or so I was riding away on my beautiful new gunship gray low rider s with a sweet new Bluetooth helmet for tunes. I will most definitely continue choosing Wilkins Harley Davidson in the future. They have a large inventory of nice used motorcycles, many with tasteful add ons as well as all the new models. I guarantee you won’t be disappointed with the customer service. Happy riding! Ask for Mike!!
Josh, Saint Johnsbury VT
Great people and nice dealership
Great people and nice dealership
Casey, Monroe NH
Like Family
Not just another dealership! They treated my wife and I like family and we will continue supporting them as long as we are riding and living in the area. Thank you again to the Wilkins HD Family!
John, Middlesex VT
A Great Place
Well. Wilkins Harley Davison. Is a great place. They make u feel at home. Like ur family everyone is happy. In good mood they talk to. U. Explain. Everything Great customer service. To he honest. They did everything. A company should do but more. Above and beyond. Wilkins Harley Davison and there employees are great. When time comes and I need ano bike that’s where I’m going
Donald, Barre VT
An Experience We'll Never Forget
Great work is done by people who are not afraid to be great! Wilkins embodies this mindset…From start to finish Mike treated me with respect and honesty. From the first phone call to the videos of bikes that actually existed..He represented Wilkins as the family business it is, and showed my wife and myself what it means to be part of the Harley family. It was an experience I will never forget… I now greet all new people as such ….My Name is Greg Baker and I ride a MOTHER FU&KIN LOW RIDER ST !! And I thank you all !!!
Gregory, Richmond NH
Great service, great dealership.
The guys at Wilkins HD a great bunch of guys. I was running late and spoke to John who said he’d keep the doors open until I got there. Great service, great dealership. Really made a difference.
CJ
Friendly, Extremely Capable, Customer Oriented
It was indeed a pleasure to meet you on Tuesday, March 19th, during my visit to purchase that beautiful 2014 Super Glide Custom. I had visited Wilkins Harley once before, when my wife and I were driving back from a great weekend in Burlington, May of 2021. You guys had a nice Wide Glide on the floor (Orange and Black flames). You and I conversed and we found out that someone placed a deposit on it just that morning. Oh well. I am happy I was able to finally do some business with you guys this month of March in purchasing the Super Glide Custom this Tuesday past. I also want to commend you on running an outstanding dealership. Your staff is well-trained, friendly, extremely capable, and very customer-oriented. As a past Fit Specialist for another Harley in New Hampshire, that’s how I have always felt a Harley dealership should be piloted. Unfortunately, I find that an HD dealership as exceptional as yours is becoming more and more a rarity. Your staff truly made my Tuesday afternoon there at Wilkins a very exciting, happy and comfortable event for me. I was well worth the 3 hour drive each way! Everyone I interacted with was great! (John Sargent, Jenna Foster, Mandy Anderson, Mark Frano, Sierra Bisson, Becci Bresett and Shelby Allen). Even the folks that I briefly said hello to on the tour were friendly and welcoming…the techs out back too! That being said, I would like to offer special recognition and thanks to Eric Gerrard, who coordinated and communicated with me the most. Great and extremely capable guy! Also, a huge shout out and thanks to Canaan Middleton and Garry Sulham, for going over the bike with me and scheduling some things to be done to the bike before it sees delivery on April 9th. And I very much enjoyed the dealership history presentation given to me by Becci and Shelby. Very interesting. I am a big Harley history buff! Please keep up the great work and attitude at Wilkins Harley-Davidson. I realize that is not an easy task, and requires constant extra effort. I will heartily recommend your dealership to anyone with a Harley interest (and all those that need converting), especially family and friends. My wife and I will probably take a trip up to Burlington this summer, and we will be sure to stop in and say hello when we do. I can hardly wait to take delivery of my Super Glide Custom on April 9th. Thanks again John! Take good care, and with warmest regards, Eric.
Eric, Strafford NH
Never had an Experience like I did at Wilkins
I highly recommend Wilkins Harley-Davidson if your looking for an amazing experience buying a motorcycle. The staff makes you feel right at home, and very knowledgeable about picking the best bike after listening to how you want to ride.
I’ve purchased many new automobiles in the past and never had an experience like I did at Wilkins. Thank you team Wilkins, from one happy ( customer) rider.
Joseph, Wells VT
Where to begin?!
Where to begin?! An email a day or two before asking if there was a specific drink or snack I would like…. Listening to how I intended to ride, sitting on models to ensure correct fit… the low pressure low key atmosphere, the apples to apples comparison of new versus used. All of it was done very very well!